Hope Oliver
Chester,VA
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Estes Express Line
Estes Express
08.2022 - Current
- Engaged in customer follow-up phone calls to promote quality and consumer satisfaction.
- Created and maintained daily and weekly reports for upper management.
- Enhanced customer satisfaction ratings by motivating team members to strengthen quality and increase productivity.
- Contributed to development, implementation, and execution of maintenance programs.
- Suggested additional services to customers in order to meet upsell goals.
- Greeted customers and answered questions about services.
- Worked alone or in team-based systems
Server
The Boathouse At Short Pump Town Center
05.2019 - 01.2021
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Bussed and reset tables to keep dining room and work areas clean.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Answered customers' questions, recommended items, and recorded order information.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
Education
Associate of Science - Nursing
John Tyler Community College
Chester, VA05.2025
Skills
- Critical Thinking
- Customer Satisfaction
- Customer Service
- Documentation Skills
- Serve Customers
- Safety Policies and Procedures
Certification
- CNA - Certified Nurse Assistant
- First Aid/CPR Certified
Timeline
Estes Express Line
Estes Express
08.2022 - Current
Server
The Boathouse At Short Pump Town Center
05.2019 - 01.2021
Associate of Science - Nursing
John Tyler Community College
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