Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Hope Overby

Roxboro,NC

Summary

Dynamic professional with proven customer service and cash handling expertise, acquainted from Copper Kettle Restaurant. Excelled in maintaining high satisfaction levels through exceptional tableside service and relationship management. Demonstrated versatility by assisting at Fabulous Feet Dance Academy, enhancing students' dance skills and motivation. Skilled in menu knowledge and fostering positive customer interactions.

Overview

4
4
years of professional experience

Work History

Waitress

Copper Kettle Restaurant
Roxboro, NC
05.2024 - Current

Used cash registers and credit card machines to cash out customers.

  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Answered customers' questions, recommended items, and recorded order information.
  • Collected payment for food and drinks served, balanced cash receipts and maintained an accurate cash drawer.
  • Supported the need of 20+ person wait staff who attended to the specific needs of countless customers daily for the restaurant with social relevancy and intentionality.

Teacher's Assistant

Fabulous Feet Dance Academy
Roxboro, NC
09.2020 - Current
  • Assisted teacher by demonstrating dance moves and body positions to students.
  • Helped students dress for rehearsals and performances.
  • Utilized different styles of teaching to accommodate students of all capabilities.
  • Planned routines for recitals and performances.
  • Planned, prepared, and delivered lesson plans introducing students to dance techniques and ballet positions.
  • Motivated and encouraged students to practice dance routines to work toward set goals.
  • Managed approximately around 20+ calls, emails, and messages to other parents revolving their children's care and needs

Education

High School Diploma -

Roxboro Community School
01-2026

Skills

  • I possess strong communication skills, allowing me to clearly express ideas and listen effectively, My ability to work well in a team and contribute meaningfully is complemented by my critical thinking and problem-solving capabilities I can adapt and manage my time efficiently to meet deadlines and have a flexible schedule that helps me adapt to new situations

Accomplishments

  • Collaborated with team of 15 in the development of making a professionalized cheer team.
  • Pursued cheer since I was 10, therefore putting my all into something I loved.
  • Maintained an organized foundation of bond with all team members.
  • Became a team player, had anyone back at anytime they needed it.

Timeline

Waitress

Copper Kettle Restaurant
05.2024 - Current

Teacher's Assistant

Fabulous Feet Dance Academy
09.2020 - Current

High School Diploma -

Roxboro Community School
Hope Overby