Hope Pagano
Middletown,CT
Summary
Detail-oriented and reliable team player with hands-on experience in retail and food service including assistant management responsibilities. Demonstrated ability to manage inventory, handle financial transactions and support daily operations in high volume environments. Known for strong work ethic, adaptability and delivering excellent customer service.
Overview
7
7
years of professional experience
Work History
Assistant Manager
Slow Puffs, LLC
Middletown, CT
03.2024 - Current
- Created and managed purchase orders for inventory restocking and store supply needs.
- Completed cash drawer reconciliation and end-of-day cash handling procedures.
- Oversaw inventory management, optimizing stock levels to reduce waste and improve availability.
- Assisted with scheduling of all employees.
- Fulfilled special order requests, ensuring customer satisfaction and resulting in favorable reviews on store website
- Assisted in the coordination of quarterly "raffle days"
- Maintained high standards of store appearance through regular cleaning, organization and upkeep of sales floor and back room areas.
Driver
DoorDash
Middletown, CT
01.2022 - Current
- Delivered food orders efficiently, ensuring timely arrival and customer satisfaction.
- Navigated routes using GPS to optimize delivery times and fuel efficiency.
- Communicated with customers regarding order status and resolved issues promptly.
- Maintained vehicle cleanliness and performed routine maintenance checks for safety compliance.
- Received consistent five star reviews from customers
Aide
Shailerville Manor
Haddam, CT
03.2023 - 02.2026
- Supervised 14 residents with severe mental & medical illnesses
- Worked third shift for entire three year period
- Medication administration
- Documented incident reports as needed
- Liaison between residents and hospitals/doctors offices, communicating important medical information
- Nightly meal preparation
Fulfillment Associate
Amazon
Windsor, CT
01.2024 - 09.2024
- Optimized order fulfillment processes to enhance shipping accuracy and efficiency.
- Boosted warehouse efficiency by consistently meeting or exceeding productivity goals for daily tasks.
- Contributed to a safe work environment by adhering to safety protocols and promptly addressing potential hazards as reviewed during daily meetings.
- Maintained accuracy and speed while meeting daily productivity and safety targets.
- Contributed to a positive workplace culture by maintaining a professional demeanor and supporting colleagues in their work duties.
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
Package Handler
FedEx
Middletown, CT
06.2020 - 12.2022
- Responsible for scanning and lifting packages up to 100 pounds.
- Sorted and organized packages based on size, weight, and destination for streamlined processing at a high rate of speed.
- Maintained safety protocols to ensure compliance with workplace regulations and practices.
- Collaborated with team members to improve workflow efficiency and reduce package handling time.
CSR
Domino’s Pizza
04.2019 - 06.2020
- Experience with use of POS system
- Provided customer service by taking phone, online and in-person orders accurately and efficiently.
- Handled customer inquiries, complaints and order modifications in a fast-paced environment.
- Performed daily ingredient preparation, assembled & prepared food items, utilized sanitization procedures.
- Maintained knowledge of menu items, promotions and pricing to assist customers effectively.
- Collaborated with team members to streamline order fulfillment processes, improving service speed.
Education
High School Diploma -
Haddam-Killingworth High School
Haddam, CT06-2020
Skills
- Can learn new skills in a rapid and fast paced environment
- Adaptable to changes in the workplace
- Apply critical thinking skills to solve problems
- Creative mindset
- Able to work independently as well as collaboratively within a team
- Dedicated and reliable
Bartender/TIPS Certification
Graduate of The Connecticut School of Bartending/Mixology T.I.P.S. certified 2023.
Timeline
Assistant Manager
Slow Puffs, LLC
03.2024 - Current
Fulfillment Associate
Amazon
01.2024 - 09.2024
Aide
Shailerville Manor
03.2023 - 02.2026
Driver
DoorDash
01.2022 - Current
Package Handler
FedEx
06.2020 - 12.2022
CSR
Domino’s Pizza
04.2019 - 06.2020
High School Diploma -
Haddam-Killingworth High School