Hope Peifer
Martinsville,VA
Summary
Highly-motivated and hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. A desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
9
9
years of professional experience
Work History
Application Support Analyst
Carter Bank & Trust
Martinsville, VA
01.2018 - Current
- Handled user account access management, assigning credentials, distributing permissions and terminating defunct users.
- Contributed to technical support documentation by updating literature based on common support interactions and known issues with software.
- Provided technical support to users on various applications and software packages.
- Resolved customer queries via phone, email, chat, or remote desktop tools.
- Trained employees on new software applications and systems.
- Collaborated with other teams such as network engineering and database administration to troubleshoot complex issues.
- Installed upgrades and security patches for existing applications as needed.
- Worked with ManageEngine Software to track incident tickets and Projects
Seasonal/Temp Security Officer
Whelan Security
Martinsville, VA
09.2015 - 03.2016
- Secured personnel and premises by inspecting buildings and patrolling property.
- Verified photo IDs and tickets to allow guests passage.
- Addressed problems quickly and reported clear information while working under minimal supervision.
- Followed established security and safety procedures and posted orders to include enforcement of company rules, policies, and regulations.
- Monitored premises and recorded activity in daily officer reports.
- Completed incident reports to record security or loss prevention incidents.
- Documented security-related situations and submitted in-depth reports to superiors.
- Reported safety hazards for remediation response.
- Checked footage and live feeds from surveillance cameras for trespassers and criminal activity.
- Screened visitors and employees for weapons and contraband with hand wands and metal detectors.
Education
Associate of Science - Information Technology
Patrick Henry Community College
Martinsville, VA05-2018
Skills
- Customer Support
- Data Analysis
- Incident Management
- Reliability
- Teamwork and Collaboration
- Troubleshooting and diagnostics
- Relationship Building
- Client Relations
- Problem-Solving
- Time Management
- Attention to Detail
Timeline
Application Support Analyst
Carter Bank & Trust
01.2018 - Current
Seasonal/Temp Security Officer
Whelan Security
09.2015 - 03.2016
Associate of Science - Information Technology
Patrick Henry Community College
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