Hope Peralta

• Advise clients on Singapore immigration regulations, procedures and policies
• Manage the visa application process for a portfolio of clients
• Manage team on a day to day basis and handling any operational issues. This includes drafting correspondences, preparing reports, performing research tasks, resolving operational issues, guiding and training team members where necessary.
• Manage the Singapore Inbound immigration requirements for multinational clients in Information Technology, Food Manufacturing, Finance and Banking Industry, Oil and Gas Industry.
  Provide strategic guidance for clients on their foreign employees and accompanying dependents.
• Provide guidance in Permanent Residence Application with Immigration and Checkpoints Authority.
• Ensure to meet the monthly billing target for the team.
  

Accomplishments:

• Transitioned one of the biggest account with no major issues.
• Streamlined processes with client to provide smooth process
• Created the Permanent Residency and Singapore Citizenship Department
• Increased client intake in the Permanent Residency Department from 20% to 75% from personal referrals.
• Speaker in the 2019 Fragomen APAC Conference – Immigration in the Age of Disruption

• Principal point of contact assignees through all stages of the assignment life-cycle-pre-assignment, on-assignment, physical relocations and repatriation-Singapore, Malaysia, Philippines, Thailand, Vietnam and Indonesia
• Provide Policy and Assignment briefings to the business and international assignees. End to end case transfer responsibilities and providing on-going support here required. Ensuring accuracy of documentation for individual assignees.
• Generates and Reviews of assignment compensation, payroll instructions and balance sheets.
• Provide Mobility and Reward data as required to multiple internal stakeholders including HR, Finance, Pensions, Payroll. Ensure integrity of data between Unilever and multiple 3rd parties such as Accenture, Ernst & Young, Allianz, and Crown Relocations.

• Provide single point of coordination for all phases of international relocation activities, counseling on policies and benefits administration to employees.
• Work with global relocation manager on issue resolution.
• Research foreign country specific information to assist clients in the development of new and existing international policies and compensation programs.
• Supervise vendors to ensure the smooth service delivery.

• Manage a 4-member team that support expatriates moving in and out of Asia Pacific. Supervise the relocation of 133 expatriates including Senior Level Officers in 18 countries.
• Provide support for Domestic relocation in Asia Pacific-Japan, Australia and India.
• Provide support to business unit HR managers on relocation related matters, counseling on policies and benefits administration and service delivery.
• Manage vendors to ensure smooth service delivery.
• Work with the global policy owner for policy review and continuous process improvement.

• Manage the end-to-end relocation of Procter and Gamble employees to Japan.
• Conduct policy briefing with the employee, compensation package and cost estimate preparation for line managers and finance department.
• Define the company policy for issue resolution, policy approval of relocation related expense.
• Manage and coordinate with suppliers to ensure that necessary logistics are managed well.