Summary
Overview
Work History
Education
Skills
Timeline
Generic

Hope Pollard

Linden

Summary

Experienced Office Manager with extensive experience in office administration, auto sales, and customer service. Successfully managed payroll, vendor relations, and financial records while enhancing customer satisfaction and boosting sales revenue. Bringing strong organizational skills and a track record of fostering positive work environments. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

10
10
years of professional experience

Work History

Office Manager

Fast Home Sale
08.2018 - Current
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
  • Tracked office supplies and restocked low items to keep team members on-task and productive.
  • Increased customer satisfaction through professional handling of inquiries and prompt resolution of issues.
  • Managed payroll processing for staff, ensuring accuracy and timely disbursement of salaries.
  • Maintained electronic and paper filing systems for easy retrieval of information.
  • Contributed to a positive work environment by fostering strong working relationships among colleagues.
  • Demonstrated exceptional multitasking abilities while juggling diverse responsibilities, including reception duties and administrative tasks.
  • Handled tenant complaints promptly and appropriately, calling in maintenance, and other support services required.
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Collaborated with legal counsel to prepare court documents, facilitating smooth eviction proceedings.
  • Contributed to a faster resolution of cases by efficiently managing evidence presentation during trials.
  • Coordinated with housekeeping staff for timely turnovers, maintaining cleanliness standards.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.

Auto Sales

LaFontaine
01.2019 - 09.2020
  • Leveraged CRM tools to manage client interactions and follow-ups effectively.
  • Enhanced dealership reputation by delivering exceptional customer service experiences.
  • Boosted sales revenue through effective negotiation and closing tactics.
  • Fulfilled monthly sales targets consistently by employing strategic selling techniques.
  • Attended trade shows and community events to promote dealership offerings, generating valuable leads.
  • Generated new leads through referrals and networking efforts.
  • Answered telephone and email inquiries from potential customers.
  • Negotiated purchase prices and explained sales, warranty, and optional products.
  • Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
  • Demonstrated automobiles by explaining characteristics, capabilities, and features, taking test drives and explaining warranties and services.
  • Qualified buyers by matching requirements and interests to various car or truck models and discussing finance options.

Waitress

Bostons Sports Bar
05.2015 - 01.2019
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.

Education

Associate of Science - Nursing

Mott Community College
Flint MI
05.2015

Skills

  • Customer Service
  • Office Management
  • Organizational Skills
  • Office Administration
  • Excellent multi-tasking ability
  • Billing
  • Payroll and budgeting
  • Financial Tracking
  • Goal Setting

Timeline

Auto Sales

LaFontaine
01.2019 - 09.2020

Office Manager

Fast Home Sale
08.2018 - Current

Waitress

Bostons Sports Bar
05.2015 - 01.2019

Associate of Science - Nursing

Mott Community College

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