Hope Powers
Summary
Hardworking & 7 years of Customer Experience And 9 years of Fast Food Experience seeking employment. Bringing forth a motivated attitude and a variety of powerful skills. Committed to utilizing my skills to further the mission of a company. Highly organized, and skilled in written and verbal communication. A strong team player who works well under pressure and very much a people person. Dedicated to my job & never late or call out of work. Experienced Shift Manager highly effective at keeping operations running smoothly and customers satisfied with high-quality, efficient service. Talent for proactively solving problems and keeping team members on task.
Overview
12
12
years of professional experience
Work History
Shift Leader Manager
Five Guys Burger And Fries
09.2023 - 01.2024
- Cultivated professional working relationships with peers and supervisors.
- Monitored employee performance through regular check-ins and informal conversations, proactively addressing concerns early on to maintain productivity levels.
- Coordinated project workflows for departments.
- Assisted in recruiting top talent for open positions within the store by participating in job fairs or conducting interviews when necessary.
- Trained and mentored new employees to maximize team performance.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Implemented safety protocols to maintain a hazard-free work environment, ensuring employee well-being and compliance with industry standards.
- Led team meetings to share updates, discuss challenges and celebrate successes, fostering a sense of unity among staff members.
- Managed staff hiring, training and supervision.
- Kept employees operating productively and working on task to meet business and customer needs.
- Built relationships with customers and managed accounts to drive revenue and profit.
- Established clear lines of communication within the team, promoting collaboration and efficient problem-solving capabilities among staff members.
- Tracked receipts, employee hours, and inventory movements.
- Exercised composure under pressure and in escalated customer service scenarios.
- Improved team efficiency by streamlining shift scheduling and task delegation.
Housekeeping
Spherion_ Country Inn & Suites
01.2021 - 03.2022
- Maintained an adequate stock of cleaning supplies
- Achieved 100% customer satisfaction
- Efficiently cleaned up spills and messes
- Upheld the highest standards of honesty and integrity
- Brought forth a positive and self-motivated attitude
- Showed respect and courtesy at all times
- Worked one-on-one with clients and took on extra responsibilities as needed
- Respected the privacy and confidentiality of clients and their belongings
- Remained aware of client concerns, needs, and desires.
Housekeeping
Spherion_Park Inn
01.2020 - 02.2021
- Worked well independently and on a team to solve problems
- Served as a friendly, hardworking, and punctual employee
- Organized and prioritized work to complete assignments in a timely, efficient manner
- Effectively participated in cross-team strategizing efforts to achieve optimal goals
- Collaborated on high priority projects with tact and a strong attention to detail
- Functioned with a high level of technical competency
- Worked with a humble attitude and a willingness to learn
- Remained committed to adding to my knowledge and skills base.
Assistant manager
Bojangles
02.2019 - 01.2021
- Remained flexible, adaptable, and punctual
- Assisted in new hire paperwork
- Provided superior customer service to clients by addressing all questions and concerns
- Explored customer feedback and noted changes to make
- Managed vendor services to ensure appropriate quantities of products were present
- Inventory of the whole store
- Effectively controlled budgets and optimized expenses
- Led a 90% good Drive Thur time
- Monitored sales and feedback from customers.
Manager
Raceway Gas Station
04.2017 - 06.2019
- Implemented problem solving skills to work through employee, customer, and managerial staff issues and challenges
- Provided superior customer service to clients by addressing all questions and concerns
- Kept the store Neat & Organized
- Put up Stock when came in
- Knowledge of the Ruby System & the New System
- Understands Lottery.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Established team priorities, maintained schedules and monitored performance.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Assistant Manager/Manager
Gate Gas Station
10.2016 - 03.2017
- Implemented problem solving skills to work through employee, customer, and managerial staff issues and challenges
- Worked to ensure quality service and addressed and resolved all customer issues
- Supported an efficient production system in a fast paced environment by accurately processing all new orders, and delegating tasks as each order required
- Remained flexible, adaptable, and punctual
- Assisted in new hire paperwork
- Provided superior customer service to clients by addressing all questions and concerns
- Explored customer feedback and noted changes to make
- Managed vendor services to ensure appropriate quantities of products were present
- Analyzed loss and profit reports
- Ordered diverse inventory and customer pleasing food and beverage items.
Assistant Manager
hardees
07.2012 - 04.2016
- Encouraged employees to do their best, and increased store productivity immensely
- Successfully handled visual merchandising, and worked to promote company vision
- Remained informed and up to date on the current stock and offerings
- Assisted with payroll and distributed paychecks to employees
- Answered all customer queries with friendliness and expertise
- Managed complex customer requests from contact to completion
- Effectively controlled budgets and optimized expenses
- Led recruitment efforts and training of new employees
- Monitored sales and feedback from customers
- Answered customer queries and concerns to the best of my ability.
Education
Certificate - Medical Billing Coding
Purdue University - North Central
Westville, IN05.2025
Associate In Customer Service -
Florence-Darlington Technical College
Florence, SC05.2019
High School Diploma -
South Florence High School
Florence, SC05.2004
Skills
- Leadership Skills
- Computer Skills
- Ability to Multitask
- Fast Learner
- Ability to Work Under Pressure
- Communication Skills
- Inventory Control
- Customer Service Skills
- Creative Problem Solving
- Purchasing and procurement
- Schedule Coordination
- Multidisciplinary Collaboration
- Interpreting Job Specifications
Locations
florence,sc
bessermer city,nc
Personal Information
I am a Team Player with any crew i work with.
I am a hard worker I do not like to call out or leave early.
I am dedicated to my job and position i am working in.
I step up when it is time to step up for anything,
I like to work until the job is done i do not believe half done.
I do go above and beyond for anyone, i like to time to know my employees and customers.
I like to make work fun but hard working also work as a team.
I like to make the customers feel like the at home and we would like them to come back.
References
- Aldric Wallace, Motel 6, 8434729349
- John Strickland, Gate Gas Station, 8432533201
- Ashley Taylor Five guys 7047752970
Timeline
Shift Leader Manager
Five Guys Burger And Fries
09.2023 - 01.2024
Housekeeping
Spherion_ Country Inn & Suites
01.2021 - 03.2022
Housekeeping
Spherion_Park Inn
01.2020 - 02.2021
Assistant manager
Bojangles
02.2019 - 01.2021
Manager
Raceway Gas Station
04.2017 - 06.2019
Assistant Manager/Manager
Gate Gas Station
10.2016 - 03.2017
Assistant Manager
hardees
07.2012 - 04.2016
Certificate - Medical Billing Coding
Purdue University - North Central
Associate In Customer Service -
Florence-Darlington Technical College
High School Diploma -
South Florence High School
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