Front Desk/Esthetician
Skin Experts
Hi, I’m
Hope Pullman
Orlando ,FL
Summary
Dynamic professional with extensive experience, excelling in client relations and conflict resolution. Proven ability to enhance customer satisfaction through effective communication and attention to detail. Skilled in appointment management and team collaboration, driving repeat business and fostering strong client relationships. Committed to delivering exceptional service in fast-paced environments.
Work History
Skin Experts
Front Desk/Esthetician
Job overview
- Managed front desk operations, including appointment scheduling, client check-in/out, and payment processing.
- Provided esthetic services to clients, ensuring satisfaction and building lasting relationships.
- Assisted in sales of skincare products, educating clients on proper usage.
- Coordinated with team members to ensure smooth daily operations and excellent client experience.
- Collaborated with local businesses for cross-promotions and partnerships to grow client base.
Delivered exceptional customer service by addressing client needs, resolving concerns, and creating a welcoming environment.
Coordinated with team members to ensure smooth daily operations and a positive client experience.
Esthetics by HopeLLC
Owner
Job overview
- Managed daily operations to ensure optimal client satisfaction and service quality.
- Developed and implemented marketing strategies to increase brand awareness and client acquisition.
- Trained new staff on esthetic techniques and customer service standards to enhance team performance.
- Maintained inventory levels and ordered supplies efficiently to support business continuity.
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Consulted with customers to assess needs and propose optimal solutions.
- Implemented marketing strategies to increase brand awareness and attract new customers.
HOTWORX
Sales Associate
Job overview
- Assisted customers with product selection and inquiries, enhancing overall shopping experience.
- Maintained cleanliness and organization of sales floor, ensuring appealing merchandise displays.
- Processed transactions efficiently using point-of-sale system, ensuring accurate cash handling.
- Collaborated with team members to achieve sales targets and improve customer service strategies.
- Developed strong product knowledge to address customer needs effectively and build rapport.
- Implemented promotional strategies, increasing awareness of membership options and services provided.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Answered customer questions about sizing, accessories, and merchandise care.
- Engaged with customers to effectively build rapport and lasting relationships.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
Booth Drug
Front Desk/ Clerk
Job overview
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Managed front desk operations, including check-ins, check-outs, and appointment scheduling.
- Utilized point-of-sale systems to process transactions accurately and efficiently.
- Maintained organized filing systems for patient records and essential documentation.
- Trained new staff members on front desk protocols and customer service best practices.
- Handled guest complaints professionally, resolving issues quickly to maintain high levels of satisfaction.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Monitored front desk telephone lines attentively for prompt response to incoming calls while multitasking effectively during busy periods.
- Processed payments accurately while maintaining accountability for cash drawer balances at the beginning and end of shifts.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
Education
Hillside Academy Hawarden, IA
High School Diploma
2022
Skills
- Greeting clients and visitors professionally
- Handling inquiries via phone, email, and in-person
- Conflict resolution and problem-solving
- Building rapport with clients
- Data entry and record keeping
Filing, documentation, and office organization
Multi-tasking in a fast-paced environment
Attention to detail
Time management
Team collaboration and support
Maintaining a professional and welcoming front desk presence
Timeline
Owner
Esthetics by HopeLLC
Sales Associate
HOTWORX
Front Desk/ Clerk
Booth Drug
Hillside Academy
High School Diploma