Hope L. Rand
Boone,IA
Summary
Experienced sales and customer service professional, with expertise in communication and negotiation. Proven track record of meeting sales goals and expanding territories in diverse industries. Proficient in managing daily business operations and building strong customer relationships to drive continuous business growth. Committed to delivering exceptional customer service and utilizing extensive product knowledge to create innovative solutions that promote loyalty, retention, and revenue.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Dietary Aide
Bethany Life
05.2018 - Current
- Kept all kitchen areas clean, tidy and free of hazards.
- Followed all food safety regulations while preparing meals for residents.
- Verified prepared food met standards for quality and quantity before serving to residents.
- Followed safety and sanitation policies while handling food and beverages to uphold proper health standards.
Assistant Salon Director
Sun Tan City
07.2017 - 04.2018
- Managed cash flow, business transactions, banking, and accounting processes.
- Coached and trained employees to optimize performance and achieve demanding business objectives.
- Built business through commitment to excellent customer service, resulting in customer loyalty and retention.
- Maximized business efficiency by completing thorough and accurate daily management tasks such as, organizing inventory, and delegating tasks.
- Facilitated communication between team members and clients.
- Resolved customer complaints to decrease escalation issues to corporate.
Assistant Store Manager
EZ Corp.
09.2011 - 06.2017
- Processed payments and returned proper change for cash transactions.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Promptly responded to customer concerns, to significantly raise customer satisfaction ratings.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Analyzed customer feedback and implemented strategies to maximize customer retention.
- Strengthened lasting client relationships by using strong issue resolution and dynamic communication skills.
Lead Amazon Sales Representative
EZ Corp.
09.2011 - 06.2017
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Communicated with carrier representatives, arranging for scheduled pick-ups.
- Checked shipments against paperwork and filed accordingly.
- Processed invoices and order forms for goods received and shipped for proof of transactions.
- Built long-term, loyal customer relations by providing top-notch service and detailed order, account, and service information.
- Delivered exceptional customer service by leveraging extensive knowledge of products and services and creating a welcoming, positive experience.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Delivered direct service to prioritize customer needs.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Day Manager
Little Caesar's
06.2011 - 09.2011
- Opening the store setting up day shift supplies
- Setting up registers
- Doing in store inventory count
- Taking food temps for cold ingredients
- Making dough for bread sticks and pizzas, prepared enough food for night shift and next morning
- Cleaned and organized supplies
- Made sure employees stayed on task
- Proper cash handling procedures
- Store supply inventory
- Minor book work
Assistant Manager
Papa Murphy's
09.2010 - 06.2011
- Opening and closing the store
- Made work schedules according to labor costs
- Ordered produce, supplies, ingredient items, and Pepsi products
- Inventory control
- Money handling
- Did daily paperwork and monthly paper work, in charge of all bookwork including payouts
- Made pizzas that were ordered and prepared enough dough and prepped enough ingredients for the week and for what was needed for the day and the day after
Education
High School Diploma -
Collins Maxwell High School
Maxwell, IA05.2006
Skills
- Workload management
- Detail-oriented
- Time management
- Computer skills
- Customer service
- Issue resolution
- Relationship building and management
- Order management
- Commitment to quality and service
- Effective Communication Abilities
- Task Prioritization Skills
- Informed Decision-Making
Certification
- CPR Certification - Bethany Life 2024
- Covid CNA Course - Bethany Life 2020
- PNA Course - Bethany Life 2018
- Customer Relations and Building Revenue Seminar - SunTan City 2018
- Management Relationships Course - EzCorp 2016
Timeline
Dietary Aide
Bethany Life
05.2018 - Current
Assistant Salon Director
Sun Tan City
07.2017 - 04.2018
Assistant Store Manager
EZ Corp.
09.2011 - 06.2017
Lead Amazon Sales Representative
EZ Corp.
09.2011 - 06.2017
Day Manager
Little Caesar's
06.2011 - 09.2011
Assistant Manager
Papa Murphy's
09.2010 - 06.2011
High School Diploma -
Collins Maxwell High School
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