Hope Raulerson-Custer

Appointment Setter (2020) -

• Answered phone calls and answered questions from potential customers.
• Utilized CRM system to track and manage leads, keeping appointments organized.

Live Chat Specialist (2020) -

• Responded to customer inquiries and provided accurate information about products and services via live chat.

Upgrade/Camera Specialist (2021-2022) -

• Received in-bound calls and initiated out-bound daily calls to introduce customers to products and services offered.
• Nurtured leads through consistent follow-ups, ultimately converting prospects into satisfied customers.

Trainer (2022-2023)

• Coached employees on best practices, providing constructive feedback to support their professional growth.

Supervisor (2023-2025)

• Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
• Communicated with sales consultants to ensure they made it to customers appointments in a timely fashion and had all the information they would need to set them up for success.
• Oversaw numerous reports and ensured all information was correct along with completed in a timely fashion.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

• Greeted customers entering store and responded promptly to customer needs.
• Worked flexible schedule and extra shifts to meet business needs.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Helped customers complete purchases, locate items, and join reward programs.
• Restocked and organized merchandise.
• Mentored new employees on cashier duties and best practices, improving overall staff performance.