Hope Rios
Port Saint Lucie
Summary
Highly flexible and resourceful. Strong, confident customer service professional with exceptional attention to detail and superior communication skills. Adept multitasker able to handle a high volume of simultaneous tasks with the highest degree of accuracy and professionalism. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships, and maintaining customer satisfaction.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
National Veterinarians Associates
10.2020 - Current
- Effective communication with clients and colleagues.
- Able to navigate through Avimark and schedule appointments efficiently.
- Work independently in distraction free environment.
- Excellent client service communication
- Conducted outbound reminder calls for various veterinary offices.
- Manage weekly and monthly inventory of calls assigned.
- Assist with training of new customer service representatives.
- Ability to manage and de-escalate customer concerns .
- Capable of transitioning between tasks seamlessly to offer assistance to peers when needed.
- Ability to demonstrate empathy in challenging situations or circumstances.
Nail Tech
Gossip Nail Lounge
01.2017 - 01.2020
- Performed all nail services
- Scheduled client appointments and accepted payments
- Sanitized tools and work environment
- Maintained client records with service history and special instructions
- Performed reception duties when not servicing customers
- Greeted customers coming into the Salon.
Patient Services Representative
McKesson
01.2016 - 01.2018
- Handled inbound/outbound calls
- Scheduled patient appointments in EPIC
- Registered new patients, entered all demographic and insurance information
- Counseling patients, appointment verification and scheduling appointments/surgeries for multiple medical practices
- Take messages from patients, doctors, pharmacies etc
- And provide accurate spelling and communication of patients' needs in writing and verbally into the appropriate system.
Customer Service Desk
Sam's Club
01.2014 - 01.2015
- Processed new memberships
- Renewed memberships
- Handled returns
- Sales
- Handled customer service line
- Answered customer inquiries.
Education
Bachelor's Degree -
Palm Beach State College
Associate Degree Pre-Med -
Indian River State College
12.2018
Skills
- Exceptional customer service
- Superior communication
- Detail oriented
- Active listening
- Conflict resolution
- Scheduling
- Inbound/Outbound Calling
- Salesforce
- PowerPoint
- POS Systems
- SharePoint
- Outlook
- Publisher
- Word
- Excel
Timeline
Customer Service Representative
National Veterinarians Associates
10.2020 - Current
Nail Tech
Gossip Nail Lounge
01.2017 - 01.2020
Patient Services Representative
McKesson
01.2016 - 01.2018
Customer Service Desk
Sam's Club
01.2014 - 01.2015
Bachelor's Degree -
Palm Beach State College
Associate Degree Pre-Med -
Indian River State College
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