Summary
Overview
Work History
Education
Skills
Websites
Timeline
Generic

Hope Rios

Dallas,TX

Summary

Purposeful customer service and management professional with 7 years of experience in leading teams, optimizing service processes, and ensuring exceptional client satisfaction. Able to manage and train customer service teams, implement strategies to enhance customer experience, and resolve complex issues efficiently. Driven and ready for the perfect opportunity to grow into a new position while balancing operational efficiency with customer-centric approaches, fostering a positive team culture, and driving continuous improvement.

Overview

7
7
years of professional experience

Work History

Assistant Store Manager

Satellite AutoGlass.
Lewisville, TX
10.2022 - Current
  • Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
  • Managed store operations, ensuring efficiency in day-to-day processes.
  • Led a team to deliver excellent customer service and meet sales targets.
  • Managed conflict resolution and ensured compliance with company policies.
  • Streamlined operations, reducing costs, and boosting operational efficiency.
  • Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
  • Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
  • Implemented strategic marketing initiatives to drive revenue growth across multiple channels.

Recruiter

Blue Knight Security
Rancho Cordova, CA
10.2021 - 10.2022
  • Sourced and screened potential candidates for open positions.
  • Reviewed resumes, conducted phone screens, and managed candidate pipelines.
  • Developed job descriptions and postings to attract qualified applicants.
  • Conducted in-depth interviews with top candidates to assess skills and fit.
  • Negotiated salaries and other employment terms with successful applicants.
  • Referred suitable candidates to relevant departments for additional assessment.
  • Created reports on key recruitment metrics such as time-to-fill and cost-per-hire.
  • Coordinated background checks on successful candidates prior to offer acceptance.

Customer Service Representative

Target
Rancho Cordova, CA
07.2021 - 02.2022
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.

Server Trainer

Lazy Dog Restaurant & Bar
Folsom, CA
09.2017 - 11.2021
  • Provided one-on-one support to ensure successful completion of training objectives.
  • Monitored performance of trainees throughout the course duration to identify areas for improvement.
  • Greeted guests and provided menus.
  • Provided excellent customer service to ensure satisfaction.
  • Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
  • Monitored dining room for cleanliness and proper set-up at all times.
  • Responded efficiently to guest inquiries and complaints in a professional manner.
  • Maintained records of transactions made during shift as required by law or company policy.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies..
  • Handled money transactions accurately while following company procedures for handling cash payments.

Education

Folsom High School
Folsom, CA
08-2019

Skills

  • Store Organization
  • Incident Reports
  • Customer Relations
  • Store Opening and Closing
  • Workforce Management
  • Hiring and Training
  • Business Development
  • Mentoring and Coaching
  • Performance Evaluations
  • Employee Coaching
  • Flexible Schedule
  • POS Systems
  • Problem-Solving
  • Employee Scheduling
  • Customer experience
  • Issue Resolution
  • Team Building and Leadership

Timeline

Assistant Store Manager

Satellite AutoGlass.
10.2022 - Current

Recruiter

Blue Knight Security
10.2021 - 10.2022

Customer Service Representative

Target
07.2021 - 02.2022

Server Trainer

Lazy Dog Restaurant & Bar
09.2017 - 11.2021

Folsom High School

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Hope Rios