Summary
Work History
Education
Skills
Timeline
Generic

Hope Roberson

China Grove,NC

Summary

Hardworking and reliable individual experienced in coordinating shipping and receiving duties, inventory control,quality assurance and manufacturing using strong organizational and problem-solving abilities. Successfully manage high-volume work with little oversight. Excellent document management and deadline monitoring skills. Diligent and thorough with excellent attention to detail and in-depth understanding of job responsibilities.

Work History

Mail Clerk

Lowe's Corporate Store Support Center
Mooresville, NC
2022 - Current
  • Received, sorted and organized incoming letters and packages.
  • Applied appropriate postage to outgoing mail using mailing labels.
  • Identified undeliverable mail and applied to return to sender.
  • Weighed items using electronic scale to calculate shipping costs.
  • Placed letters in individual mail slots for internal staff pickup.
  • Processed outgoing shipments to meet requirements of delivery providers such as USPS, UPS and FedEX.
  • Responded to internal employees' questions about mail services, products and delivery choices.
  • Answered telephones, directed calls and took messages.
  • Communicated with customers, employees and vendors to answer questions and address complaints.
  • Picked up and moved packages and items using hand trucks and pallet jacks.

Shipping and Receiving Clerk

The Timken Company
Lincolnton, NC
2008 - 2021
  • Unloaded and received incoming shipments, inspected packages for damage and routed packages to next destination according to documentation.
  • Directed warehouse team in stocking merchandise, pulling orders and setting up loads.
  • Prepared accurate shipping orders and bills of lading to direct and route materials, input weights charges, discrepancies and other data in SAP.
  • Maintained inventory of shipping materials and supplies.
  • Operated forklift, pallet jack and hand truck to move materials within warehouse and to and from shipping vehicle.

Quality Assurance Lab Technician

The Timken Company
Lincolnton, NC
1995 - 2008
  • Performed quality audits and root cause analysis and organized government inspections and quality testing.
  • Inspected quality of finished products and parts for conformance with quality control requirements and production specifications.
  • Used specialized tools and set-up gauges to conduct physical and visual inspections.
  • Collaborated with other departments to ensure that all customer expectations were met.
  • Maintained laboratory equipment and supplies, ensuring proper calibration of instruments.
  • Performed root cause analysis investigations into customer complaints or product failures.

Machine Operator

The Timken Company
Lincolnton, NC
1992 - 1995
  • Set up machines for various jobs to maintain compliance with manufacturing thresholds and waste reduction initiatives.
  • Operated and set up various gauges to inspect pieces after production completion.

Assembly and Inspection

The Timken Company
Lincolnton, NC
1988 - 1992
  • Completed component assembly with minimal supervision to meet deadlines.
  • Packaged finished products and prepared boxes, containers and pallets for shipment to distribution centers.
  • Reviewed finished products for quality and conformance to work orders, assigned grades and removed non-conforming pieces for recycling or correction.

Education

Digital Technology Skills; Software Applications

Gregg Skills
Remote
04-2024

Some College (No Degree) -

Gaston College
Dallas, NC

Skills

  • Certified forklift operator
  • Loading and unloading
  • Picking and processing
  • Inventory tracking
  • RF scanning devices
  • Shipping coordination
  • BOL knowledge
  • Quality Assurance
  • MS Office
  • SAP
  • Distribution services

Timeline

Mail Clerk

Lowe's Corporate Store Support Center
2022 - Current

Shipping and Receiving Clerk

The Timken Company
2008 - 2021

Quality Assurance Lab Technician

The Timken Company
1995 - 2008

Machine Operator

The Timken Company
1992 - 1995

Assembly and Inspection

The Timken Company
1988 - 1992

Digital Technology Skills; Software Applications

Gregg Skills

Some College (No Degree) -

Gaston College

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Hope Roberson