Hope Robertson
Pollock Pines,CA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
8
8
years of professional experience
Work History
Correctional Officer
El Dorado County Sheriff
Placerville , CA
11.2020 - Current
- Enforced jail rules and regulations while maintaining a safe environment for inmates and staff.
- Conducted searches of inmates, cells, and facility grounds to detect contraband or illegal activities.
- Informed inmates and visitors of rules, safety and security procedures and responsibilities.
- Processed inmate intake and re-assignment by completing paperwork, conducting searches and recording fingerprints.
- Investigated incidents involving inmates to determine who was responsible for any violations of policies or procedures.
- Supervised inmates during day-to-day activities.
- Distributed commissary items and dispensed prescribed medication to inmates with medical staff.
- Employed de-escalation techniques, verbal commands and physical and mechanical restraints to address unruly inmates.
Barista Manager
The Bean Barn
Placerville , CA
05.2016 - 10.2020
- Assisted with customer inquiries, complaints, and handled escalated issues in a professional manner.
- Managed barista staff, ensuring proper training and scheduling.
- Greeted customers at front counter, answering questions and inputting specialty coffee orders into POS system.
- Ensured compliance with food safety standards, health regulations and sanitation requirements.
- Supported store manager with recruiting, interviewing and hiring baristas.
- Trained new employees to perform duties.
- Explained goals and expectations required of trainees.
Education
Associate of Science - Criminal Justice
Folsom Lake College
Folsom, CA12-2023
Skills
- Facility Security
- Emergency Response
- Inmate Supervision
- First Aid Training
- Radio Communication
- De-Escalation Techniques
- Visitation Guidelines Understanding
- Trained in Defensive Tactics
- Excellent Problem Solver
- Inmate Rights
- Incident Reporting
References
References available upon request.
Timeline
Correctional Officer
El Dorado County Sheriff
11.2020 - Current
Barista Manager
The Bean Barn
05.2016 - 10.2020
Associate of Science - Criminal Justice
Folsom Lake College
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