Summary
Overview
Work History
Education
Skills
Timeline
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Hope Rodela

Phoenix,AZ

Summary

Extremely hardworking bartender with experience in large-scale casual dining establishments for 11+ years. Committed to upholding highest standards of customer service and safe food handling practices. Well-versed mixologist with diverse knowledge of memorized drink recipes. Currently seeking to maintain a full-time position that offers professional challenges utilizing my interpersonal skills that go along with my excellent time management and problem-solving abilities.

Overview

11
11
years of professional experience

Work History

Managing Bartender

Dave's Place
05.2021 - 02.2024
  • Kept bar presentable and well-stocked to meet customer needs.
  • Followed strict recipes and drink measurements to minimize product used.
  • Addressed customer concerns promptly and professionally, leading to enhanced patron loyalty and repeat business.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Established rapport with clientele through attentive listening skills and genuine engagement in conversations.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.

Server/Bartender/Manager

Santisi Brothers
05.2013 - 04.2021
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.

Education

High School Diploma -

Greenway High School
Phoenix, AZ

Skills

  • Teamwork and Collaboration
  • Relationship Building
  • Sanitation Standards
  • Handling Difficult Customers
  • Time Management
  • Aloha POS
  • Cash Register Operation
  • Guest service
  • Attention to Detail
  • Basic accounting
  • Team Leadership
  • Health codes compliance
  • Engaging personality

Timeline

Managing Bartender

Dave's Place
05.2021 - 02.2024

Server/Bartender/Manager

Santisi Brothers
05.2013 - 04.2021

High School Diploma -

Greenway High School

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Hope Rodela