Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic
HOPE RODRIGUEZ

HOPE RODRIGUEZ

Santa Fe,NM

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Compliance Liaison

Santa Fe
06.2023 - Current
  • Oversee and track assigned complaints.
  • Conduct investigations into suspected violations of local and state laws and regulations.
  • Write comprehensive reports for complaint committee members, with recommendations to the board.
  • Schedule complaint committee meetings.
  • Track complaints until final orders are issued and ensure all conditions are met.
  • Oversee the administrative functions and activities for compliance of the licensing board to achieve the board's legislative mandate to protect the health, safety, and welfare of the public.
  • Track deadlines and conditions imposed as the result of a Settlement Agreement, NCA, and Final Decision and Orders.
  • Assist members of the public with filing complaints against licensed and unlicensed individuals.
  • Answer and respond to calls and emails.
  • Clerical duties, including preparing orders, letters, requesting responses; attending board meetings; archiving; and assisting with mail.
  • Receive, process, and track payments.
  • Manage and meet multiple, conflicting deadlines.
  • Conducted inspections on local businesses for barber shops, nail salons, massage therapy salons, and funeral homes.

Compliance Operations Specialists

Santa Fe
11.2022 - 06.2023
  • Assist members of the public with filing complaints against licensed and unlicensed individuals.
  • Answer and respond to calls and emails.
  • Receive, process, and track public complaints and subsequent cases; record management; clerical duties, including preparing orders, letters, requesting responses; attending board meetings; archiving; and assisting with mail.
  • Receive, process, and track payments.

Medical Asst

Southwest Care
Santa Fe
04.2018 - 11.2022
  • Room and retrieve vital signs, and update patient's active medical history, current medications, etc.
  • Administer vaccines (Tdap, Hep B, Hep A, 812, Kenalog, etc.) Retrieve past medical records through Presbyterian, CSV, Tricore, Quest, Santa Fe Imaging, X-Ray Associates, and private practices.
  • Handle patient calls on a multi-line system.
  • Schedule and cancel patient appointments.
  • Ensure all prior authorizations for all private and centennial insurances.
  • Assist providers with IVs, sutures, suture removals, wound dressings, toenail removals, abscesses, skin tag removals, skin biopsies, paps, urine dipsticks, A1C, all STI screenings, colposcopy, IUD insertions and removals, Nexplanon insertions and removals, Medical Cannabis Applications, etc.
  • Prep charts for established and new patients (get all records needed for that visit, past such as medical records, labs, imaging, etc.)
  • NMSIIS and Chile certified, so that I may also assist in pediatrics as well with vaccines, physicals, eye exams, and hearing tests.
  • Sterilize instruments with the autoclave machine, along with weekly and monthly checks.
  • Due to COVID, all patients get screened two days prior to their appointment, and their chart intake is completed.

Dental Asst

Laura Comeau, DDS
Santa Fe
03.2016 - 04.2018
  • Set up instruments in each operatory for each dental procedure
  • Assisted in various dental procedures, including cleanings, fillings, crown/veneer preps, new patient exams, periodic exams, limited exams, apply cavity preventive agents such as fluorides pit and fissure sealants to teeth, simple extractions, impressions for Night Guards, Deprogrammers, NTl's, Fluoride Trays, Bleach Trays and Retainers, and would fabricate and deliver to patients
  • Took dental films such as FMX, PA's and Bitewings (Horizontal and Vertical), educated patient of proper oral hygiene techniques which helped patients maintain oral health
  • Maintained patient's dental charts including periodontal charting and documentation of medical histories
  • Sterilized all instruments in the Ultrasonic and then the Autoclave Machine
  • Chart Audit a week in advance
  • Worked with the dental staff to develop programs such as Eagle Soft, Dexis and On Track to encourage our patients to schedule regular checkups
  • Performed routine laboratory procedures, maintained equipment and ordered supplies.

Medical Asst

Santa Fe Family Health & Corazon
Santa Fe
10.2013 - 03.2016
  • Room and retrieve vital signs, and update patient's active medical history, current medications, etc.
  • Administer vaccines (Tdap, Hep B, Hep A, 812, Kenalog, etc.) Handle patient calls on a multi-line system.
  • Ensure all prior authorizations for all private, centennial, and workers' compensation.
  • Assist providers with IVs, sutures, suture removals, toenail removals, abscesses, etc.
  • Prep charts for established and new patients.
  • Order all statewide vaccines for children, newborn to 18 years of age.
  • Sterilize instruments with the autoclave machine. Order all office supplies and medications.

Medical Assistant

Spine & Pain Institute of Santa Fe
04.2012 - 10.2013
  • Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
  • Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
  • Administered injections, medications and treatments as directed by the physician.
  • Prepared laboratory specimens for analysis and organized lab results for review by the physician.
  • Handled patient's calls on a multi-line phone system, insured all prior authorizations for all private insurance and workers' compensation were submitted.
  • Reminder calls for procedure injections (Epidural, SI Joint, Facet, Medial Branch blocks) Follow up call's status post injections, chart prepping (new and established) stocked both providers rooms as well as the procedure room, prior authorizations on all medications and helped schedule patient appointments
  • Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.
  • Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.

Unit Secretary

Christus St. Vincent Hospital
08.2008 - 04.2012
  • Gave patients entry and exit access to labor and delivery.
  • Handled patients' calls on a multi-line system.
  • Prepped and disassembled charts, new and established.
  • Placed specific orders per the provider or nursing staff.
  • Assisted nursing staff with patients on the monitors and hearing screens.
  • Maintained patient records, medical histories, test results and other pertinent information in the hospital's computer system.
  • Assisted nursing staff with administrative tasks such as scheduling appointments, ordering supplies and preparing charts.
  • Prepared documents for signature by physicians or other authorized personnel.
  • Processed physician orders ensuring accuracy of documentation prior to submission for approval.
  • Assisted with admitting processes including completing forms, obtaining signatures and verifying insurance coverage.

G1 Secretary

National Guard
10.2005 - 07.2008
  • Answered, screened, and directed phone calls to the appropriate department using a multi-line system.
  • Assisted personnel with concerns, problems, and provided resolutions.
  • Maintained supplies of office equipment and ordered new stationery on a monthly basis.
  • Performed data entry into computer systems; ensured accuracy of all entered information.
  • Ordered supplies as needed; tracked inventory levels and placed orders with vendors when necessary.
  • Represent and assist the supervisor and/or executives at meetings, via telephone, or in person, as needed.
  • Provide secretarial and administrative support to Sergeant Major Bryant, Colonel Paterson, Lieutenant Fernandez, and staff by maintaining their schedules, organizing their travel arrangements, and recording, transcribing, and distributing minutes for daily meetings.
  • Organized and maintained executive calendars, including scheduling meetings, travel arrangements and conference calls.
  • Prepared documents such as memos, letters, reports, spreadsheets and presentations using Microsoft Office applications.
  • Created agendas and took minutes during meetings; distributed notes in a timely manner afterwards.

Assistant Retail Manager

Anchor Blue
12.2004 - 01.2006
  • Provide service to make business more profitable by contributing to the needs of the targeted market and proceeding towards increasing growth and success.
  • Addressed customer inquiries, resolved complaints, and managed work schedules in compliance with payroll policies.
  • Assessed the sales floor to meet company demands and assisted with recruitment and training of new staff.
  • Managed retail staff recruitment, development, and training.
  • Managed all shop operations, including inventory management and visual merchandising.
  • Led and developed a team of sales associates in all areas, and delegated tasks.
  • Provided amazing customer services, drove sales, built a loyal clientele, and consistently exceeded sales goals.
  • Utilized the inventory management reports and recommended the product placement adjustments based on sale-through rates.

Education

Santa Fe High
Santa Fe, New Mexico

Skills

  • Proficient in Word, Adobe, Powerpoint and Excel
  • Documentation and Recordkeeping
  • Multitasking
  • Time management abilities
  • Decision-Making
  • Professionalism
  • Administrative Procedures
  • Problem-solving aptitude
  • Interpersonal Skills
  • Written Communication
  • Teamwork and Collaboration
  • Compliance Monitoring
  • Report Preparation
  • Records Review
  • Investigative reporting

Certification

  • Defensive Driving, 08/23/23 to 08/09/27
  • Records & Archives Training

References

  • Kathleen Roybal, 2550 Cerrillos Rd., Santa Fe, NM, (505) 690-9996
  • Molly Archuleta, 901 W. Alameda, Santa Fe, NM, 87501, (505) 501-5464
  • Alicia Velasquez, 901 W. Alameda, Santa Fe, NM, 87501, (505) 423-4550
  • Terese Selvage, CNP, 901 W. Alameda, Santa Fe, NM, 87501, (505) 660-1072
  • Laura Holmes PA-C, 157 Calle Corazon, Santa Fe, NM, 87505, (505) 310-3891
  • Iris Landeros, 2801 W Rodeo Rd., Santa Fe, NM, (505) 470-9626

Timeline

Compliance Liaison

06.2023 - Current

Compliance Operations Specialists

11.2022 - 06.2023

Medical Asst

Southwest Care
04.2018 - 11.2022

Dental Asst

Laura Comeau, DDS
03.2016 - 04.2018

Medical Asst

Santa Fe Family Health & Corazon
10.2013 - 03.2016

Medical Assistant

Spine & Pain Institute of Santa Fe
04.2012 - 10.2013

Unit Secretary

Christus St. Vincent Hospital
08.2008 - 04.2012

G1 Secretary

National Guard
10.2005 - 07.2008

Assistant Retail Manager

Anchor Blue
12.2004 - 01.2006

Santa Fe High

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