Hope Rodriguez
Dallas,TX
Summary
Dynamic professional with a proven track record at Rent A Center Warehouse & Retail Store, enhancing customer satisfaction and retention. Expert in customer service and problem-solving, adept at multitasking and maintaining a positive attitude under pressure. Achieved significant sales growth through strategic problem resolution and effective communication, embodying teamwork and collaboration. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
McLane
Administration
08.2023 - 10.2024
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
Customer Account Representative
Rent A Center Warehouse & Retail Store
03.2020 - 05.2021
- Increased client retention, consistently maintaining strong relationships with key accounts.
- Devised tactics to grow customer base and boost sales.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Exceeded performance targets through diligent follow-up on outstanding issues and proactive problem-solving.
- Contacted customers to assess satisfaction and current needs.
Store Support Associate
Raymour and Flanigan
11.2019 - 06.2020
- Achieved increased sales by assisting customers with product selection and offering personalized recommendations.
- Kept current on product knowledge, attending training sessions to better serve customers'' needs.
- Streamlined inventory management through consistent organization and regular stock assessments.
- Contributed to the development of promotional strategies aimed at driving store traffic and increasing sales.
- Coordinated efforts with fellow associates to ensure seamless operations during high-traffic periods.
- Enhanced customer satisfaction by providing timely and efficient support in store operations.
- Processed transactions accurately and efficiently while providing a friendly shopping experience for customers.
Education
High School Diploma -
Reading Senior High School
Reading, PA06-2016
Skills
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Attention to Detail
- Flexible and Adaptable
- Multitasking Abilities
- Excellent Communication
- Active Listening
- Calm Under Pressure
- Decision-Making
- Problem Resolution
Timeline
McLane
Administration
08.2023 - 10.2024
Customer Account Representative
Rent A Center Warehouse & Retail Store
03.2020 - 05.2021
Store Support Associate
Raymour and Flanigan
11.2019 - 06.2020
High School Diploma -
Reading Senior High School
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