Summary
Overview
Work History
Education
Skills
Timeline
Generic

Hope Rodriguez

Dallas,TX

Summary

Detail-oriented professional with experience in compliance documentation, risk evaluation, and stakeholder communications. Skilled at analyzing sensitive data, maintaining regulatory adherence, and coordinating with multiple parties to identify and mitigate potential risks. Adept at vendor and client relationship management, documentation control, and ensuring process integrity in fast-paced environments. Currently pursuing cybersecurity and third-party risk certifications to strengthen expertise in data protection and operational security.

Overview

6
6
years of professional experience

Work History

Claims Adjuster

GEICO
01.2025 - Current
  • Evaluate claim documentation to determine coverage, ensuring alignment with state regulations and corporate compliance standards.
  • Act as a trusted point of contact for policyholders, addressing concerns while managing expectations and safeguarding sensitive information.
  • Identified discrepancies and risk indicators in 15% of reviewed cases through detailed analysis of client information.
  • Maintained secure and accurate claim records with 100% adherence to regulatory requirements and privacy protocols.

McLane

Administration
08.2023 - 10.2024
  • Managed and safeguarded employee and vendor records, ensuring data confidentiality and compliance with company policies.
  • Coordinated with internal teams to streamline workflows and ensure on-time project completion.
  • Supported process improvements that increased document accuracy and reduced administrative errors.

Customer Account Representative

Rent A Center Warehouse & Retail Store
03.2020 - 05.2023
  • Maintained strong client relationships to ensure account compliance and retention.
  • Collected and validated customer data to ensure accuracy and mitigate potential contractual or financial risks.
  • Developed and implemented strategies that improved payment reliability and reduced delinquency rates.
  • Coordinated cross-departmental workflows, reducing project delays by 10%.

Store Support Associate

Raymour and Flanigan
11.2019 - 06.2020
  • Maintained organized inventory and sales records, supporting accurate reporting and process transparency.
  • Collaborated with cross-functional teams to resolve operational bottlenecks, improving service delivery speed by 10%.

Education

High School Diploma -

Reading Senior High School
Reading, PA
06-2016

Skills

  • Third-Party Risk Assessment & Vendor Due Diligence
  • Regulatory Compliance (State Insurance, Privacy Standards)
  • Documentation Review & Accuracy Control
  • Risk Reporting & Issue Resolution
  • Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)
  • Data Privacy & Confidentiality Practices
  • Process Improvement & Workflow Optimization
  • Effective Communication
  • Multitasking & Deadline Management

Timeline

Claims Adjuster

GEICO
01.2025 - Current

McLane

Administration
08.2023 - 10.2024

Customer Account Representative

Rent A Center Warehouse & Retail Store
03.2020 - 05.2023

Store Support Associate

Raymour and Flanigan
11.2019 - 06.2020

High School Diploma -

Reading Senior High School

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