Summary
Overview
Work History
Education
Skills
Timeline
Generic

Hope Rodriguez

Holland

Summary

Resourceful and experienced worker offering expertise in customer service, travel coordination and file management. Detail-oriented team player with strong organizational skills. Handles multiple projects simultaneously with a high degree of accuracy.

Overview

5
5
years of professional experience

Work History

Maintenance Administrative Assistant

BVW Property Management
04.2025 - Current
  • Liaised between clients and vendors and maintained effective lines of communication.
  • Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
  • Managed phone and email correspondence and handled incoming and outgoing mail.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.

Leasing Consultant

Amp Residential
08.2024 - 04.2025
  • Managed overall resident relations, promoted resident satisfaction and streamlined services delivery.
  • Coordinated activities between management staff, vendors, contractors and government agencies as needed.
  • Managed day-to-day activities involving resident, subcontractors and property management.
  • Assisted with the preparation of monthly reports including occupancy rates, delinquency percentages and market surveys.

Receptionist

MadCheetah
07.2022 - 07.2024
  • Effectively managing the front desk, handling customers check-ins, and addressing concerns
  • Financial Management
  • Coordinated with HR department to verify employee information and payroll processing.

Lead Footwear Associate

Dick’s Sporting Goods
08.2022 - 11.2023
  • Assisted management team with supervising customer service associates when needed
  • Maintained an organized work environment and remained efficient despite interruptions.

Receptionist

Shannon Orthodontics
09.2020 - 07.2022
  • Maintained accurate records of patient treatment plans, medical histories, and financial transactions.
  • Answered incoming calls, scheduled appointments, and confirmed patient visits.
  • Performed administrative tasks such as filing documents, preparing reports, ordering supplies.

Education

Cosmetology -

French Academy
05.2024

Dental Assisting Academy -

Ocean Pointe
11.2021

High School Diploma -

West Ottawa High School
06.2014

Skills

  • Customer Service
  • Microsoft Office
  • Teamwork & Staff Management
  • Scheduling & Administrative Support
  • Payroll & Auditing
  • Fair Housing Policies
  • Maintenance scheduling
  • Meeting coordination
  • Facility management
  • Yardi

Timeline

Maintenance Administrative Assistant

BVW Property Management
04.2025 - Current

Leasing Consultant

Amp Residential
08.2024 - 04.2025

Lead Footwear Associate

Dick’s Sporting Goods
08.2022 - 11.2023

Receptionist

MadCheetah
07.2022 - 07.2024

Receptionist

Shannon Orthodontics
09.2020 - 07.2022

Dental Assisting Academy -

Ocean Pointe

High School Diploma -

West Ottawa High School

Cosmetology -

French Academy