Summary
Overview
Work History
Education
Skills
Timeline
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Hope Rogers

Hope Rogers

Harrington,DE

Summary

Dynamic Site/Office Manager at Secure Storage LLC, recognized for driving business growth. With a strategic focus I excel in identifying opportunities that expand market reach and increase revenue. Adept at leveraging data driven insights to boost profitability and foster customer loyalty.

It is my desire to work for a strong growing company that will give me the chance to thrive, excel in my skills and ability to help, and build a strong team.

Overview

21
21
years of professional experience

Work History

Site/Office Manager

Secure Storage LLC.
07.2004 - Current
  • Managed property operations, ensuring timely maintenance and excellent tenant satisfaction.
  • Coordinated lease agreements and renewals, maintaining accurate tenant records.
  • Trained junior staff on administrative processes and customer service protocols.
  • Improved cash flow management by closely monitoring rent collection, diligently pursuing outstanding balances, and negotiating payment plans when necessary.
  • Oversaw successful move-in/move-out processes including unit inspections, security deposit refunds or deductions, and efficient turnovers for new renters.
  • Enhanced tenant satisfaction by addressing maintenance and repair requests promptly and efficiently.
  • Facilitated smooth communication between tenants and property owners by acting as the primary point of contact for all concerns, providing prompt updates on any issues that arose.
  • Maintained electronic and paper filing systems for easy retrieval of information.
  • Coordinated communications, financial processing, recordkeeping, and other administrative functions.
  • Maintained primary relationship accountability for clients, overall servicing responsibility and client satisfaction to maximize profitability of client relationships.
  • Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
  • Optimized organizational systems for payment collections, deposits, and recordkeeping.
  • Learned office management software to streamline administrative tasks effectively.
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Mentored junior staff, promoting professional development and knowledge sharing within the office environment.
  • Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
  • Conducted regular reviews of office procedures, identifying and implementing improvements for operational excellence.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to business owner.
  • Delegated tasks to administrative support staff to organize and improve office efficiency.
  • Completed bi-weekly payroll for employees.
  • Implemented project management techniques to overcome obstacles and increase team productivity.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.

Education

GED -

North Caroline High School
Ridgely, MD

Skills

  • Strong interpersonal skills
  • Productivity advancement
  • Experienced with office software applications
  • Excellent communication
  • Contract compliance
  • Workflow optimization
  • Office operations management
  • Customer service expertise
  • Policy implementation
  • Comprehensive facility oversight
  • Proficient in conveying information clearly in speech and writing
  • Team management

Timeline

Site/Office Manager

Secure Storage LLC.
07.2004 - Current

GED -

North Caroline High School

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Hope Rogers