Hope Roman

• Schedule Patient for Total Joint Placement Surgery and Sports Medicine Surgeries.
• Multi-line Phone System
• Maintained strict adherence to HIPAA regulations, protecting the privacy of patient information at all times.
• Medical Records and Documentation using Athena
• Coordinated surgical schedules with surgeons and medical staff, ensuring optimal resource allocation.
• Managed patient intake process, streamlining communication between departments and enhancing workflow efficiency.
• Developed and maintained tracking systems for surgical procedures, improving data accuracy and accessibility.
• Oversaw pre-operative patient education, ensuring compliance with protocols and increasing patient satisfaction.
• Facilitated insurance verification processes, reducing delays in patient care through proactive communication with providers.
• Led initiatives to enhance electronic medical record usage, supporting better patient outcomes through accurate documentation.
• Efficiently managed high volume caseloads while maintaining meticulous attention to detail in scheduling logistics and documentation.

Managed patient intake processes, ensuring accurate collection of personal and insurance information.

• Trained new staff members on front desk protocols and customer service best practices.
• Maintained inventory of office supplies, ensuring availability for daily operations.
• Coordinated patient scheduling and appointment confirmations to optimize clinic workflow.
• Assisted in resolving patient inquiries and concerns, enhancing overall patient satisfaction.
• Provided support in the billing department, verifying insurance coverage and processing claims accurately and promptly.
• Answered phone calls and messages for Orthopaedic -physicians in and outpatient medical facility, scheduling appointments, and handling patient inquiries.

• Basic Life support and RQI. Documentation via epic
• Assisted patients with activities of daily living, ensuring comfort and dignity.
• Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
• Monitored vital signs and documented changes in patient conditions accurately.
• Collaborated with nursing staff to implement individualized care plans effectively.
• Trained new staff on best practices for patient care and safety protocols.
• Advocated for patient needs, communicating concerns to the healthcare team promptly.
• Streamlined patient intake processes, enhancing efficiency in unit operations.
• Maintained cleanliness and organization of patient areas to support infection control measures.
• Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
• Checked patient vitals such as temperature, blood pressure, and blood sugar levels and Documented for RN
• Supported needs of 30+ residents under long-term care , rehab and post op care.

• This Position was temporary while placed on light duty
• Coordinated appointment scheduling, optimizing physician availability and patient needs.
• Collaborated with healthcare staff to streamline communication processes within the office.
• Answered phone promptly and directed incoming calls to correct offices.
• Kept reception area clean and neat to give visitors positive first impression.
• Responded to inquiries from callers seeking information.
• Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.

• Headset, Order taking as well as serving food. Multi-tasking.
• Delivered exceptional customer service by efficiently taking orders and addressing inquiries.
• Maintained cleanliness and organization of dining area to enhance guest experience.
• Collaborated with kitchen staff to ensure timely food preparation and delivery.
• Displayed excellent teamwork skills while working alongside fellow team members in a fast-paced environment.
• Performed opening and closing duties as needed, ensuring the restaurant was prepared for efficient operation each day.
• Arrived to work in uniform and presentable in appearance to meet restaurant standards.
• Greeted guests pleasantly and answered menu questions.