Hope Rosales

Lakeside,California

Summary

Focused student with knowledge of customer service and safety, customer satisfaction and telephone etiquette. Aiming to leverage my abilities to successfully fill the vacancy at your company. Frequently praised as diligent by my peers, I can be relied upon to help your company achieve its goals. Dedicated professional with proven performance in management, leadership and communication. Detail-oriented in problem-solving and planning. Ready to make an immediate contribution to your organization. Dedicated worker with excellent communication, time management and responsibility.

Overview

2023

years of professional experience

Work History

Receptionist/ Stylist

Drybar

2024 - 2025

Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Confirmed appointments, communicated with clients, and updated client records.
Answered phone promptly and directed incoming calls to correct offices.
Kept reception area clean and neat to give visitors positive first impression.
Resolved customer problems and complaints.
Handled cash transactions and maintained sales and payments records accurately.
Responded to inquiries from callers seeking information.
Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
Corresponded with clients through email, telephone, or postal mail.
Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
Handled sensitive information with discretion while maintaining strict confidentiality standards.
Maintained confidentiality of information regarding clients and company.
Enhanced front desk operations by efficiently managing incoming calls, ensuring prompt customer service.
Increased customer satisfaction by warmly greeting visitors and promptly addressing their needs.

Retail Associate

Marshall's of El Cajon

2022 - 2024

Maintained a clean and welcoming store environment to enhance the overall shopping experience for customers.
Stocked merchandise, clearly labeling items, and arranging according to size or color.
Managed inventory effectively, ensuring proper stock levels and timely replenishment of merchandise.
Handled cash transactions accurately, maintaining balanced registers and reducing discrepancies during shift changes.
Assisted customers with locating specific items in the store or suggesting alternative options based on their preferences.
Maintained clean sales floor and straightened and faced merchandise.
Greeted customers, helped locate merchandise, and suggested suitable options.
Helped customers complete purchases, locate items, and join reward programs.
Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
Assisted in the training of new associates to ensure they quickly became knowledgeable about products and policies.
Refunded payments for returned items, processed exchanges, and offered store credit to achieve customer satisfaction.

HOSTESS

Gaetano's Pizza

03.2021 - 04.2022

Monitored cleanliness of common areas and dining rooms to maintain a neat and welcoming establishment.
Escorted guests to proper tables or offered open seating options in bar and patio areas.
Delivered and refilled beverages and addressed requests for extra condiments and place settings.
Engages with guests to maximize satisfaction with food and service.
Informed guests of food and drink specials, fostering smooth handoff to service staff.
Processed phone and online orders, keeping food hot and fresh until picked up.
Adhered to sanitation and safety control policies to protect establishments and patrons.
Stocked service areas with supplies to deliver faster service to guests.
Answered phone calls to take reservations and address guest questions and concerns.
Closed out the podium at the end of shift and maintained order and organization.
Observed guest needs throughout the dining experience, driving high-quality service.

Education

No Degree - Cosmetology

Bellus Academy

Poway, CA

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El Capitan High School

Lakeside, CALIFORNIA

06.2023

Skills

Organization skills
Time management
Telephone skills
Data entry
Verbal and written communication
Customer/Client relations
Appointment scheduling
Greeting and seating clients
Schedule management
Documentation and reporting

Typing speed
Information protection
Meeting preparation
Staff management
Spreadsheet tracking
Front desk operations
Phone etiquette
Business operations
Reception desk management

LANGUAGES

English- Fluent

Spanish-Conversational

Timeline