Hi, I’m
Hope Scales
Business Owner/Operator
Marysville,OH
Summary
Adept at fostering nurturing environments and ensuring safety, as demonstrated during my tenure at Precious In His Sight Childcare. I excel in child development; nevertheless, I can excel at most anything I commit to. My approach combines patience, empathy, devotion, and a hunger to grow and succeed, reflecting a commitment to excellence and customer satisfaction.
I consistently demonstrate strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. I am always eager to contribute to team success and further develop professional skills. I bring a positive attitude and commitment to continuous learning and growth as a dynamic individual with hands-on experience for navigating challenges.
Overview
19
years of professional experience
Work History
Precious In His Sight Childcare
Childcare Provider
09.2024 - Current
Job overview
- Developed strong relationships with families, providing regular updates on child progress and establishing trust.
- Developed age-appropriate activities and crafts to engage children.
- Maintained clean facilities by following sanitation protocols, ensuring a healthy environment for all children.
- Facilitated learning through play, stories and outdoor activities for successful child outcomes.
- Supported emotional well-being by addressing individual needs and providing a nurturing environment for growth.
- Administered first aid when needed, adhering to established protocols to ensure child safety and wellbeing.
- Managed behavior issues effectively using positive reinforcement techniques, fostering a respectful atmosphere within the childcare setting.
Monarch Skilled Nursing & Rehabilitation
Medical Transporter
03.2024 - 08.2024
Job overview
- Reduced patient anxiety by engaging in friendly conversation and providing a calming presence during transportation.
- Enhanced patient comfort by providing safe and efficient transportation within healthcare facilities.
- Participated in continuing education opportunities as necessary to stay current with best practices in medical transportation.
- Upheld strict confidentiality standards when discussing patient information with other healthcare professionals involved in their care.
- Decreased response times for emergency situations through efficient route planning and prioritization of high-priority transports.
- Navigated challenging situations involving difficult patients or unforeseen obstacles with patience, empathy, and adaptability.
- Proactively identified potential hazards within transport areas, taking appropriate measures to mitigate risks to both patients and staff members.
The Nurturing Nanny Childcare
Childcare Provider
07.2022 - 02.2024
Job overview
- Provided attentive and nurturing care to children, ensuring a safe and engaging environment.
- Supervised and engaged children in age-appropriate activities, fostering a nurturing environment.
- Developed strong relationships with families, providing regular updates on child progress and establishing trust.
- Maintained clean facilities by following sanitation protocols, ensuring a healthy environment for all children.
- Administered first aid when needed, adhering to established protocols to ensure child safety and wellbeing.
- Managed behavior issues effectively using positive reinforcement techniques, fostering a respectful atmosphere within the childcare setting.
- Logged information regarding naps, feedings, and any medications administered.
Teleperformance USA
Customer Care Representative
01.2022 - 06.2022
Job overview
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed high call volume with exceptional professionalism and efficiency.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and orders.
- Maintained a high level of product knowledge to provide accurate information and support to customers.
- Built rapport with customers through active listening and empathetic responses, fostering positive relationships.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
Ultimate Medical Academy Online
Full Time Student/Medical Billing and Coding
07.2020 - 11.2021
Job overview
- Completed comprehensive coursework in medical billing and coding through an online program, demonstrating proficiency in healthcare documentation and reimbursement processes.
- Navigated new technologies, accessed online computer and structured learning program successfully, and utilized all available resources to aid in my success.
- Developed, managed, and maintained a budget effectively.
- Remained self-directed and took actions necessary to accomplish academic goals.
- Completed all curriculum with a 4.0 GPA: program covered medical terminology, medical records management, healthcare communication, medical law and ethics, healthcare claims cycle, healthcare claims processing, human anatomy and physiology, ICD and CPT codes as well as HCPCS level I & II codes.
- Graduated with honers.
Tendercare Childcare
Childcare Provider
08.2015 - 05.2020
Job overview
- Logged information regarding naps, feedings, and any medications administered.
- Maintained group discipline through positive reinforcement, behavior modeling, and collaboration with parents.
- Developed lessons and activities to promote children's physical and emotional development.
- Created and implemented activities to promote language development.
- Provided support and guidance to children in conflict resolution.
- Implemented daily routines and activities to stimulate and engage children.
- Responded to inquiries from parents and guardians.
Dublin City Schools
School Bus Driver
07.2013 - 08.2015
Job overview
- Completed pre-trip and post-trip bus inspections and documented info in vehicle logs.
- Demonstrated professionalism at all times while engaging with students, parents, colleagues, and administrators alike during daily duties.
- Provided a positive environment for students during transportation, fostering respectful interactions and promoting good behavior.
- Assisted in maintaining bus cleanliness with regular sanitizing and disinfecting.
- Transported passengers safely along prescribed routes according to tight schedules.
- Ensured proper bus equipment functionality through regular checks of lights, signals, mirrors, brakes, tires, and other essential components.
- Enhanced student safety by strictly adhering to bus routes and schedules, as well as enforcing established behavior guidelines.
Dublin City Schools
Special Needs School Bus Aide
03.2012 - 07.2013
Job overview
- Helped students with physical and mental disabilities to board, disembark and ride bus.
- Documented disciplinary and behavioral incidents in tailored reports.
- Built and maintained positive relationships with teachers, students and parents.
- Responded to emergency situations with speed and full knowledge of first aid, CPR and bus policies.
- Completed daily attendance logs for all routes.
- Maintained a clean and orderly bus environment by performing daily inspections and cleaning tasks.
- Communicated effectively with colleagues, sharing pertinent information about individual students'' needs or behavioral concerns.
Dollar General Store
Assistant Store Manager
01.2010 - 03.2012
Job overview
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
Coffey Family Medical Clinic
Medical Front Office Receptionist
05.2006 - 10.2009
Job overview
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Maintained a clean and welcoming reception area to ensure a positive first impression for all visitors to the medical facility.
- Helped patients complete necessary medical forms and documentation.
- Maintained current and accurate medical records for patients.
- Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
- Supported office staff and operational requirements with administrative tasks.
- Managed multi-line phone system and pleasantly greeted patients.
- Used computer programs and registration systems to schedule patients for routine and complex procedures.
- Reduced patient wait times with proficient multitasking, handling phone calls, and managing walk-in patients simultaneously.
- Completed clerical duties and tasks for clinic administration.
Education
Ultimate Medical AcademyClearwater, FL
Associates Degree from Medical Billing & Coding
11.2021
University Overview
- Dean's List entire duration of program
- 4.0 GPA
- Ranked among top of the class
- Graduate of distinction
Skills
- CPR training
- Patience and empathy
- Child development
- Observation and assessment
- Safety awareness
- Housekeeping abilities
- Care management
- Early childhood education
- Recordkeeping requirements
- Dietary requirements
- Curriculum planning
- Infection control
- Safety
- Special needs experience
- Child safety procedures
- Creative lesson planning
- Group management
- Child development support
- Child development knowledge
- Active listening
- Friendly and respectful
- Time management
- Problem-solving
- Multitasking Abilities
- Child safety
- Creative thinking
- Coordination and teamwork
- Attention to detail
- Punctual and reliable
- Health and safety
- Multitasking
- Caring and responsible
- Organizational skills
- Decision-making
- Infant care
- Conflict resolution
- Early childhood development
- Goal setting
- Food preparation and service
- Social and emotional development
- Special needs care
- Excellent communication
- Calendaring and scheduling
- Team building
- Observing and monitoring behavior
- Planning and leading activities
- Analytical thinking
- Documentation and reporting
- Infant care and feeding
- Child advocacy
- Event planning
- Activity management
- Crisis management
- Microsoft office
- Team leader
- Lesson planning
- Lesson plan creation
- Staff supervision
- Daycare center operation
- Needs assessment
- Imaginative Play-based learning
- Childcare regulations
- Staff scheduling
- Teamwork and collaboration
- Front office operations
- Medical office procedures
- Scheduling
- Medical terminology
- Anatomy & physiology
- HIPAA compliance
Timeline
Childcare Provider
Precious In His Sight Childcare
09.2024 - Current
Medical Transporter
Monarch Skilled Nursing & Rehabilitation
03.2024 - 08.2024
Childcare Provider
The Nurturing Nanny Childcare
07.2022 - 02.2024
Customer Care Representative
Teleperformance USA
01.2022 - 06.2022
Full Time Student/Medical Billing and Coding
Ultimate Medical Academy Online
07.2020 - 11.2021
Childcare Provider
Tendercare Childcare
08.2015 - 05.2020
School Bus Driver
Dublin City Schools
07.2013 - 08.2015
Special Needs School Bus Aide
Dublin City Schools
03.2012 - 07.2013
Assistant Store Manager
Dollar General Store
01.2010 - 03.2012
Medical Front Office Receptionist
Coffey Family Medical Clinic
05.2006 - 10.2009
Ultimate Medical Academy
Associates Degree from Medical Billing & Coding
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