Hope Sims-Hill
Blythewood
Summary
Medical administrative support professional prepared for key role in healthcare administration. Extensive experience in managing healthcare office operations, including patient scheduling and record-keeping, while ensuring compliance with medical regulations. Focuses on team collaboration and adaptable to changing needs, showcasing skills in communication and organizational management.
Overview
9
9
years of professional experience
Work History
Medical Administrative Support Specialist
Department of Defense / Department Health Agency
01.2025 - Current
- Enhanced office efficiency by maintaining organized patient records and promptly updating information as needed.
- Proactively addressed patient concerns or inquiries, fostering trust and a positive rapport with the medical practice.
- Expedited prescription refill requests through clear communication with nurses and providers, enhancing overall patient satisfaction.
- Ensured compliance with HIPAA regulations by diligently protecting patient privacy during all interactions and record-keeping tasks.
- Managed front desk responsibilities, ensuring smooth office operations by greeting patients and directing them appropriately.
- Monitored office equipment to maintain functionality and efficiency.
Closer IV
Bay Equity
07.2019 - 11.2022
- Clerical duties such as client appointments and scheduling, electronic and manual record keeping
- Delivered excellent customer service by identifying needs and recommending custom solutions
- Worked with legal counsel, lender and title company to receive loan approval
- Reviewed loan applications and supporting documentation for completeness and compliance
- Partnered with advisors and other parties to collect information to satisfy closing conditions
SC Help Coordinator
SC State Housing Finance & Development Authority
03.2019 - 07.2022
- Maintain regulations through extensive research
- Ensure each document had the proper information and filed in the proper folders
- Reconcile end of day reports and process reports
- Type correspondence
- Processed, reviewed and decision Lien Release Request
- Prepared and recorded lien releases and or Modification Documents for NIP mortgages
- Reviewed files to collect the amount of funds disbursed for Maintenance and Administrative fees
- Prepped all files for imaging
- Ordered, reviewed, tracked and processed Maintenance Inspections, contracts and change orders
Mortgage Loan Closer / Funding Specialist
Academy Mortgage Corporation
09.2019 - 02.2021
- Handled pipeline of active deals in closing stage
- Partnered with advisors and other parties to collect information to satisfy closing conditions
- Reconciled and approved final Closing Disclosure within 48-hours of closing date, while following all fair lending and compliance policies
- Efficiently and accurately generated real estate loan documents, track outstanding loan files, and audited returned documents
- Effectively use all applicable banking and loan systems along with meeting required compliance testing and evaluations required
- Coordinated loan closings with appropriate parties to confirm that all conditions of the loan have been or will be met prior to funding while practicing proper method of delivery for disbursements
- Reviewed loan documentation, including title commitment clearance prior to funding to ensure that proper approvals were obtained, lender reflected in first lien position and proper documents were enclosed
- Funded all real estate loans, acquiring appropriate approval of disbursements; with balanced funding worksheet
- Read and interpreted information on systems and documents such as account information, loan documents, regulations, written agreements, vendor contracts, and procedure manuals
- Communicated with: processing and underwriting departments for finalized closing terms
Nursing Assistant/ Front Desk
Lowman Home
11.2015 - 08.2019
- Greet patient phone calls to facilitate appropriate level of care both in person and on the telephone
- Coordinate office visits and make appointments
- Verify patient insurance
- Assist with making and pulling medical records
- Schedule diagnostic tests
- Order medical supplies while maintaining inventory
- Call patients 1-2 days after hospital discharge to arrange follow up appointments
- Communicate with Visiting Nurses (RNs) regarding changes to patient management
- Phone in pharmacy orders as requested
- Manage immunization inventory along with LPN
- Handle vaccine administration support (pediatric, patient overflow)
- Conduct patient education visits
- Greet patient visitors and provided patient floor information
Education
Medical Adminstration
Midlands Technical College
Columbia, SC07-2024
Project Management Professional
Training Concepts
Columbia08-2019
Certified Nursing Assistant -
Newberry Vocational Institute
Newberry, SC10.1992
High School Diploma -
Newberry High School
Newberry, SC06.1992
Skills
- Patient check-in
- Organizational growth
- HIPAA compliance
- Active listening
- Teamwork orientation
- Patient appointments
- Verbal and Written Communication
- Answering Multiple telephone lines
- Patient records
- Patient insurance verification
Timeline
Medical Administrative Support Specialist
Department of Defense / Department Health Agency
01.2025 - Current
Mortgage Loan Closer / Funding Specialist
Academy Mortgage Corporation
09.2019 - 02.2021
Closer IV
Bay Equity
07.2019 - 11.2022
SC Help Coordinator
SC State Housing Finance & Development Authority
03.2019 - 07.2022
Nursing Assistant/ Front Desk
Lowman Home
11.2015 - 08.2019
Certified Nursing Assistant -
Newberry Vocational Institute
Medical Adminstration
Midlands Technical College
Project Management Professional
Training Concepts
High School Diploma -
Newberry High School
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