Hope Skellie
39 White Street
Summary
Professional with hands-on experience in food service, prepared to contribute effectively. Strong focus on team collaboration and achieving results, adaptable to changing needs. Skilled in food preparation, customer service, and maintaining clean, safe work environment. Reliable and dependable, with commitment to high standards and delivering quality service.
Dynamic Warehouse Specialist with proven expertise at Ace Hardware in logistics and inventory management. Recognized for enhancing operational efficiency through effective problem-solving and persuasive communication as well as willingness to learn in other departments. Adept at loading and unloading materials while fostering a collaborative team environment. Committed to continuous learning and maintaining high safety standards in fast-paced settings.
Overview
12
12
years of professional experience
Work History
Warehouse Specialist
Ace Hardware
12.2023 - Current
- Operated forklifts and pallet jacks for efficient material handling.
- Managed inventory control processes to ensure accurate stock levels.
- Assisted in receiving and inspecting incoming shipments for quality assurance.
- Maintained clean and organized warehouse environment to enhance safety standards.
- Implemented labeling systems for improved inventory retrieval efficiency.
- Collaborated with team members to optimize workflow and reduce delays.
- Verified amount of items received in orders and cross-checked with invoices.
- Loaded and unloaded items from and to shipping containers and vessels.
- Operated various types of material handling equipment safely, including forklifts, pallet jacks, reach trucks, Taylor Dunns, and hand trucks.
Shift Supervisor
Stewarts Shops
05.2021 - 12.2023
- Assisted in inventory management, ensuring stock levels met demand and reduced waste.
- Trained new employees and delegated daily tasks and responsibilities.
- Improved customer satisfaction rates with consistent quality checks and timely resolution of complaints.
- Worked flexible hours across night, weekend, and holiday shifts as well as traveling to other locations
Manager
Moose on the Loose Deli
09.2018 - 09.2022
- Developed training programs for staff to enhance product knowledge and improve service techniques.
- Implemented inventory management systems to streamline stock control and reduce waste.
- Analyzed sales data to identify trends and optimize menu offerings based on customer preferences.
- Collaborated with suppliers to negotiate pricing and maintain quality of ingredients used in food
- Mentored junior staff members, fostering a team-oriented environment that encouraged professional development.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Controlled costs to keep business operating within budget and increase profits.
Server
Roosevelt Restaurant
03.2020 - 12.2020
- Managed high-pressure situations during peak hours, maintaining focus on efficient service and consistent product quality.
- Fostered positive working environment through effective communication and time management.
Prep Cook/ Hostess
Bistro LeRoux
05.2016 - 04.2019
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Assisted chefs in cooking processes, following recipes and adjusting seasonings as necessary.
- Trained new staff on proper preparation techniques and adherence to safety protocols in the kitchen environment.
- Managed reservations and seating arrangements using OpenTable system for optimal guest flow.
- Oversaw front-of-house operations, maintaining cleanliness and organization during peak service hours.
Line Cook/ Pizza Chef
Lagoon Bar and Tavern
03.2018 - 12.2018
- Executed daily cooking tasks independently while adapting to changing demands during peak hours.
- Monitored inventory levels and communicated supply needs to ensure uninterrupted kitchen operations.
- Trained new staff on food preparation techniques, safety protocols, and kitchen procedures for consistency.
- Prepared and baked various pizza styles according to established recipes and quality standards.
Back of the House
Lake Side Lodge and Grill
03.2016 - 12.2017
- Provided exceptional customer service in fast-paced dining environment.
- Assisted with menu recommendations and accommodated dietary restrictions.
- Processed orders accurately using point-of-sale system.
- Maintained cleanliness and organization of dining area to enhance guest experience.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
- Organized and detail-oriented with a strong work ethic.
Manager
Sensibiliteas
01.2014 - 12.2015
- Excellent communication skills, both verbal and written.
- Managed time efficiently in order to complete all tasks within deadlines.
- Processed transactions accurately using point-of-sale systems to ensure efficient communication.
- Helped customers locate products and checked store system for merchandise at other sites.
Education
High School Diploma -
Hudson Falls High-school
Hudson Falls, NYSkills
- Loading and unloading
- Shipping and receiving
- Cycle counting
- Hazardous materials handling
- Problem-solving
- Willing to learn
- Logistics and transportation
- Adaptive team player
- Persuasive communication
- Technical skills
- Management skills
- Customer service
Timeline
Warehouse Specialist
Ace Hardware
12.2023 - Current
Shift Supervisor
Stewarts Shops
05.2021 - 12.2023
Server
Roosevelt Restaurant
03.2020 - 12.2020
Manager
Moose on the Loose Deli
09.2018 - 09.2022
Line Cook/ Pizza Chef
Lagoon Bar and Tavern
03.2018 - 12.2018
Prep Cook/ Hostess
Bistro LeRoux
05.2016 - 04.2019
Back of the House
Lake Side Lodge and Grill
03.2016 - 12.2017
Manager
Sensibiliteas
01.2014 - 12.2015
High School Diploma -
Hudson Falls High-school