Summary
Overview
Work History
Education
Skills
Timeline
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Hope Smith

Hope Smith

Summary

Knowledgeable and dedicated customer service professional with extensive experience in many different industries. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

11
11
years of professional experience

Work History

Gig Self Employed Delivery Driver

Dispatch, Uber Eats, Grubhub
02.2017 - Current
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Delivered packages to customer doorsteps and business offices.
  • Contacted customers prior to delivery to confirm and coordinate delivery times.

Customer Service/Office Manager

CubeSmart Self Storage
05.2016 - 02.2017
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Assisted in organizing and overseeing assignments, planning and coordinating in-house and outsourced resources.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients and updated client records.
  • Resolved customer problems and complaints.
  • Answered central telephone system and directed calls accordingly.

Assistant Store Manager

Twisters Burgers And Burritos
01.2014 - 08.2016
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
  • Managed workload and task demand between corporate guidelines and staff abilities.
  • Greeted customers and helped with product questions, selections and purchases.
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.

Caregiver

Almost Like Home
06.2015 - 12.2015
  • Assisted with dressing guidance, grooming, meal preparation and medication reminders.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Cleaned house, ran errands, managed laundry and completed weekly grocery shopping.
  • Maintained clean personal areas and prepared healthy meals to support client nutritional needs.

Delivery Driver

Jimmy Johns Gourmet Subs
11.2014 - 06.2015
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Delivered packages to customer doorsteps and business offices.

Temp. Data Entry Clerk

Growing Home
08.2014 - 11.2014
  • Completed data entry tasks with accuracy and efficiency.
  • Scanned documents and saved in database to keep records of essential organizational information.
  • Entered numerical data into databases with speed and accuracy using 10-key pad.
  • Sorted documents and maintained organized filing process.
  • Compiled data and reviewed information for accuracy prior to input.
  • Organized, sorted and checked input data against original documents.

Cashier

Tacobell
08.2012 - 03.2013
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Collected and authorized payments of guests.
  • Worked closely with shift manager to solve problems and handle customer concerns.

Education

High School Diploma -

Penn Foster Career School
Scranton, PA
05.2017

Skills

  • Dependability and Honesty
  • Customer Relationships
  • Efficiency and Time Management
  • Attention to Detail
  • Building Customer Trust and Loyalty
  • Calm and Professional Under Pressure
  • POS Systems and Ordering Platforms
  • Good Listening Skills
  • High-Volume Environments
  • Exceeding Customer Expectations
  • Strong Communication and Interpersonal Skills

Timeline

Gig Self Employed Delivery Driver

Dispatch, Uber Eats, Grubhub
02.2017 - Current

Customer Service/Office Manager

CubeSmart Self Storage
05.2016 - 02.2017

Caregiver

Almost Like Home
06.2015 - 12.2015

Delivery Driver

Jimmy Johns Gourmet Subs
11.2014 - 06.2015

Temp. Data Entry Clerk

Growing Home
08.2014 - 11.2014

Assistant Store Manager

Twisters Burgers And Burritos
01.2014 - 08.2016

Cashier

Tacobell
08.2012 - 03.2013

High School Diploma -

Penn Foster Career School

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Hope Smith