Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Hope Smith

Summary

Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.

Overview

9
9
years of professional experience

Work History

Customer Sales Representative

MCI Communications
10.2023 - Current
  • Increased customer satisfaction by addressing and resolving issues promptly and professionally.
  • Improved sales revenue with effective communication of product features, benefits, and promotions.
  • Built strong relationships with clients through attentive service, leading to repeat business and referrals.
  • Enhanced the overall customer experience by providing personalized recommendations based on their preferences and needs.
  • Participated in ongoing product training sessions, ensuring a comprehensive understanding of offerings to better assist customers.
  • Managed high call volumes, prioritizing tasks effectively to maintain exceptional service levels for each interaction.
  • Maintained accurate records of customer interactions, transactions, and follow-up actions for seamless continuity in support services.
  • Upsold additional products or services when appropriate, contributing to higher average transaction values per sale.
  • Handled returns or exchanges efficiently while preserving customer loyalty through courteous assistance and fair resolution practices.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Educated customers on promotional options, sales policies and methods for obtaining desired results from company offerings.

Supervising Manager

Starbucks
09.2020 - 05.2023
  • Work with upset or disgruntled customers to compromise and resolve the problem
  • Keep a positive and professional mannerism
  • Ability to organize information & data
  • Multitask and streamline efficiency
  • Adjust positions as needed for maximum efficiency
  • Provide customer services, including assessing the needs of the customer to best recommend further assistance & help them in any way necessary
  • Assist in the sales and savings per customer to induce maximum satisfaction for their experiences
  • Manage and maintain an entire crew of people and run the store on my own
  • Manage large amounts of money, set up and finalize cash deposits, write out company checks for inventory and product managements, maintain a strict code of conduct with cash between employees, and assess cash inventory per work day to make sure the safe and all cash were accounted for before and after each shift
  • Count and categorize large amounts of inventory, assessing data and submitting reports as needed for orders
  • Organizing and maintaining a clean and respectful store environment
  • Handling difficult situations between employees or customers to the best of my ability
  • Strong sense of time-management
  • Ability to work with Google Docs, Sheets, etc to keep adequate reports for the day-to-day needs of the store
  • Strong computer skills
  • Ability to type efficiently and quickly
  • Helped train and mentor new employees and recently promoted managers
  • Helped assist other stores with their performances to increase their efficiency to match that of my home-store
  • Ability to be patient & understanding of the customers complaints & concerns
  • Helped find the best solution that fit their needs and adequately reported any and all issues to upper management and other managers.

Customer Care Representative

Alorica
11.2019 - 04.2020
  • Work with upset or disgruntled customers to compromise and resolve the problem
  • Keep a positive and professional mannerism
  • Ability to organize information & data
  • Provide customer services, including assessing the needs of the customer to best recommend further assistance & help them in any way necessary
  • Strong computer skills
  • Ability to prioritize and multitask
  • Good phone etiquette; Ability to speak clearly & confidently on the phone
  • Handle & become familiar with medication information
  • Process shipments for medication orders
  • Trouble-shoot issues for customers & work with other departments to find a solution
  • Ability to multitask work & conversation with the customer in order to minimize hold-time
  • Strong sense of time-management
  • Ability to assist a high amount of customers in a timely manner
  • Ability to type quickly, correctly and with minimum spelling errors
  • Required to sit for long periods of time
  • Required to be on the computer for long periods of time
  • Helped train & mentor new employees
  • Be patient & understanding of the customers complaints & concerns
  • Report de-escalate situations in a calm & respectful manner.

Dog Bather

Petsmart
12.2018 - 04.2019
  • Work with upset or disgruntled customers to compromise and resolve the problem
  • Interact with customers and management in an outgoing manner to create a positive connection between the customers and the services
  • Keep a positive and professional mannerism
  • Strong computer skills
  • Ability to organize information & data
  • Bath, dry, and handle dogs with various other add-ons
  • (Such as: nail grinding, teeth brushing.) Provide customer services, including assessing the needs of the customer to best recommend products and assisting them in any way necessary
  • Required to stand for long periods of time
  • Build a rapport with clients
  • Ability to prioritize and multitask
  • Ability to mulit-task.

Sales Associate and Display Coordinator

Flea Market Comics
06.2015 - 01.2016
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
  • Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.

Education

High School Diploma -

Baker High School
01.2018

Skills

  • Multitasking
  • Time Management
  • Customer Engagement
  • Data entry proficiency
  • Data Analytics
  • Troubleshooting and problem resolution
  • Data Collection
  • Information Security
  • Call Management
  • Computer Proficiency
  • Critical Thinking

Languages

English
Native or Bilingual
French
Limited Working
Spanish
Limited Working
Korean
Elementary

Timeline

Customer Sales Representative

MCI Communications
10.2023 - Current

Supervising Manager

Starbucks
09.2020 - 05.2023

Customer Care Representative

Alorica
11.2019 - 04.2020

Dog Bather

Petsmart
12.2018 - 04.2019

Sales Associate and Display Coordinator

Flea Market Comics
06.2015 - 01.2016

High School Diploma -

Baker High School

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Hope Smith