Hope Smith
Muskegon,MI
Summary
Proven Custodian and Waitress with a strong work ethic and exceptional attention to detail, demonstrated through a commendable tenure at CSM. Skilled in cleaning, sanitizing, and customer service, I excel in maintaining pristine environments and enhancing user experiences. Adept at working independently and in teams, I significantly contribute to workplace efficiency. As a mother of four children I have years of experience with children and handling their everyday needs. I am a high energy positive person, that can bring fun and structure to the work place.
Overview
14
14
years of professional experience
Work History
Custodian
CSM
11.2024 - Current
- Emptied trash cans and recycling bins to keep building clean and free of germs.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Kept building spaces premises clean inside and outside.
- Maintained a well-organized supply closet for easy access to necessary tools.
- Replaced and refilled paper towel and toilet paper dispensers for users convenience.
- Moved furniture for cleaning and set up for special events.
- Enhanced cleanliness and safety by regularly sanitizing high-touch surfaces.
- Inspected facility and grounds and picked up trash or other debris impacting appearance or movement flows between spaces.
- Followed safety protocols and safe use of protective gear to prevent injury to self and others.
- Handled spills, accidents and other cleaning emergencies to maintain cleanliness standards throughout assigned shift.
- Collaborated with other custodial staff to complete larger projects efficiently and effectively.
- Responded quickly to emergency situations such as spills or leaks, minimizing damage and ensuring safety.
- Ensured a healthy learning environment with thorough daily cleaning of classrooms, restrooms, and common areas.
- Ran variety of cleaning machines such as floor machines designed to strip, wax, extract, and top scrub floors and carpets.
- Checked in and stocked inventory throughout facility.
- Mixed, used, and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
- Reported damages and hazardous conditions to management for further action.
- Reduced waste through efficient use of cleaning supplies and equipment.
- Contributed to positive first impressions with meticulous upkeep of entrance areas and walkways.
Custodian
Hart Public Schools
08.2012 - 07.2013
- Emptied trash cans and recycling bins to keep building clean and free of germs.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Kept building spaces premises clean inside and outside.
- Maintained a well-organized supply closet for easy access to necessary tools.
- Replaced and refilled paper towel and toilet paper dispensers for users convenience.
- Moved furniture for cleaning and set up for special events.
- Enhanced cleanliness and safety by regularly sanitizing high-touch surfaces.
Waitress
Taqueria Diez
08.2010 - 02.2012
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Education
Diploma -
Oakridge High
Muskegon, MI06.2010
Skills
- Cleaning and sanitizing
- Work independently
- Responsible and dependable
- Customer service
- Attention to detail
- Problem-solving
- Time management
- Team collaboration
- Work prioritization
- Reliability and punctuality
- Excellent communication skills
- Strong work ethic
- Productivity and time management
- Adaptable and flexible
- Decision-making
- Conscientious and Detail-oriented
Timeline
Custodian
CSM
11.2024 - Current
Custodian
Hart Public Schools
08.2012 - 07.2013
Waitress
Taqueria Diez
08.2010 - 02.2012
Diploma -
Oakridge High
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