Summary
Overview
Work History
Education
Skills
Timeline
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Hope Smith

Vicksburg,MS

Summary

Dedicated housekeeper with a strong hospitality background at Ballys Casino, recognized for enhancing guest satisfaction through meticulous cleaning and effective teamwork. Proficient in deep cleaning techniques and health and safety compliance, I consistently maintained high cleanliness standards, contributing to a welcoming environment and improving overall guest experiences.

Overview

38
38
years of professional experience

Work History

Housekeeper

Ballys Casino
04.2013 - 05.2025
  • Sanitized and mopped restrooms to maintain cleanliness.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
  • Maintained a spotless environment for guests through diligent daily housekeeping tasks.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
  • Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
  • Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
  • Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Ensured all rooms met hotel cleanliness standards by conducting regular inspections and addressing any issues promptly.
  • Dusted picture frames and wall hangings with cloth.
  • Adhered to professional house cleaning checklist.
  • Increased room availability by managing time wisely and completing tasks within designated deadlines.

Shift Leader

Wendys International
02.1987 - 05.2003
  • Delegated daily tasks and responsibilities to enhance team efficiency.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Completed cash and credit card transactions accurately using POS software.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
  • Enforced company policies and regulations with employees.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
  • Developed strong communication skills among staff members by encouraging open dialogue during shift meetings or one-on-one discussions.
  • Resolved conflicts between employees to maintain positive and productive work environments.
  • Resolved conflicts between team members in a professional manner, preserving strong working relationships in the process.
  • Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.

Housekeeper

Winngate
05.1995 - 11.1997
  • Ensured rooms were prepared in advance to streamline check-in process.
  • Streamlined laundry processes, resulting in faster turnaround times for guest linens and towels.
  • Enhanced guest satisfaction by maintaining high standards of cleanliness and hygiene in rooms and common areas.

Housekeeper

Battlefield Inn
01.1994 - 08.1997
  • Engaged with guests regarding room needs and amenities to enhance satisfaction.
  • Verified cleanliness and organization of storage areas and carts.
  • Contributed to property upkeep by proactively identifying and reporting maintenance needs to management.
  • Prioritized guest comfort through attentive service, responding swiftly to special requests or concerns.
  • Demonstrated flexibility in adjusting work schedule according to fluctuating occupancy rates.
  • Improved overall cleanliness ratings by implementing new cleaning techniques and products as needed.
  • Reduced the need for deep cleanings by consistently addressing minor maintenance issues.

Education

High School Diploma - American History

Vicksburg High School
Vicksburg, MS
09.1985

Skills

  • Teamwork
  • Housekeeping
  • Customer service
  • Bathroom cleaning
  • Cleaning bathrooms
  • Cleaning techniques
  • Health and safety compliance
  • Bed making proficiency
  • Kitchen cleaning
  • Residential cleaning
  • Hospitality background
  • Dusting furniture
  • Customer-oriented
  • Physically strong
  • Window cleaning
  • Folding clean laundry
  • Deep cleaning expertise
  • Excellent oral and written communication
  • Customer service-focused

Timeline

Housekeeper

Ballys Casino
04.2013 - 05.2025

Housekeeper

Winngate
05.1995 - 11.1997

Housekeeper

Battlefield Inn
01.1994 - 08.1997

Shift Leader

Wendys International
02.1987 - 05.2003

High School Diploma - American History

Vicksburg High School

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Hope Smith