Hope Smith
Bushton,KS
Summary
Dynamic Office Manager with a proven track record at Bushton Manufacturing, excelling in customer service and document management. Enhanced operational efficiency through strategic organization and proactive inventory management, while fostering strong communication channels. Recognized for implementing a recycling program, reducing costs, and improving client satisfaction through effective problem-solving skills.
Overview
13
13
years of professional experience
Work History
Office Manager
Bushton Manufacturing & Hawk Woodworking Tools
02.2020 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by recording accounts receivable transactions regularly to ensure balanced budgets.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
- Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
- Reduced environmental impact by initiating recycling program and promoting paperless processes.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Provided comprehensive administrative support to senior management, enabling them to focus on strategic decision-making.
- Increased customer satisfaction by developing effective client feedback system that led to service improvements.
- Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
Assistant Store Manager
Walmart
04.2012 - 06.2019
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Implemented loss prevention tactics to deter thefts while maintaining a welcoming environment for all customers.
- Conducted regular performance evaluations of team members while providing constructive feedback resulting in enhanced productivity levels.
- Spearheaded staff recruitment efforts, interviewing candidates for open positions and selecting top talent to join the team.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Interacted well with customers to build connections and nurture relationships.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
Education
Perry-LeCompton High School
Perry, KSSkills
- Customer service
- Office management
- Document management
- Database administration
- Information protection
- Decision-making
- Problem-solving
- Time management
- Attention to detail
- Multitasking and organization
- Phone and email etiquette
Timeline
Office Manager
Bushton Manufacturing & Hawk Woodworking Tools
02.2020 - Current
Assistant Store Manager
Walmart
04.2012 - 06.2019
Perry-LeCompton High School
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