Summary
Overview
Work History
Education
Skills
Certification
Affiliations
Timeline
Generic

Hope Smith

Griffin,GA

Summary

Experienced customer service professional with a 5 year track record of exceeding performance goals and delivering exceptional service to clients.

Overview

9
9
years of professional experience
2020
2020
years of post-secondary education
1
1
Certification

Work History

Production Manager

Purple
McDonough, Georgia
11.2024 - Current
  • Managed daily production schedules to ensure timely completion of manufacturing tasks.
  • Oversaw quality control measures to adhere to industry standards and protocols.
  • Trained new employees on safety procedures and operational best practices.

Optician Technician

America’s Best
McDonough, Georgia
09.2024 - 12.2024
  • Conducted preliminary eye examinations to gather patient information.
  • Collaborated with other healthcare professionals regarding patient care plans.
  • Performed diagnostic evaluations, measured and documented vision, tested eye function and prepared examination rooms.

Medical Receptionist

Maxx Life Healthcare
McDonough, Georgia
02.2024 - 07.2024
  • Scheduled and confirmed appointments for multiple healthcare providers.
  • Maintained patient records using electronic health record systems.
  • Coordinated communication between patients and medical staff effectively.

Sanitation Lead

Luxottica
McDonough, Georgia
10.2020 - 03.2021
  • Managed sanitation team to maintain cleanliness across production areas.
  • Trained staff on proper cleaning procedures and safety protocols.
  • Maintained accurate records of all cleaning activities in the facility.

Customer Service Representative

Kroger
Arlington, TX
04.2017 - 10.2020
  • Used various money systems in order to process customer payments.
  • Assisted customers with their shopping needs and groceries.
  • Kept count of tills after each shift.

Education

Harmony Science Academy
Euless, TX

Skills

  • Production scheduling
  • Quality control
  • Safety training
  • Operational management

Certification

  • CPR certified

Affiliations

  • Franklin Coney: Having Difficult Concersations in the Workplace
  • Franklin Convery: Culture in the Workplace

Timeline

Production Manager

Purple
11.2024 - Current

Optician Technician

America’s Best
09.2024 - 12.2024

Medical Receptionist

Maxx Life Healthcare
02.2024 - 07.2024

Sanitation Lead

Luxottica
10.2020 - 03.2021

Customer Service Representative

Kroger
04.2017 - 10.2020

Harmony Science Academy
Hope Smith