Hope Smith
Gardnerville,NV
Summary
I enjoy creating welcoming, positive experiences and building genuine connections with customers and clients. I am a strong communicator with a calm, patient, and attentive approach, able to adapt easily to fast-paced settings while maintaining professionalism and warmth. I bring a strong work ethic, reliability, and a team-oriented mindset to every role, making a positive impact on both customers and coworkers
Overview
7
7
years of professional experience
1
1
Certification
Work History
Med/Surg Certified Nurse Assistant (CNA)
CARSON VALLEY HEALTH
Gardnerville, NV
12.2025 - Current
- Oversaw vital signs monitoring to ensure patient health and safety.
- Facilitated daily care for patients, including bathing, dressing, grooming, feeding, and toileting.
- Supported patient safety initiatives by adhering to established protocols and guidelines. Assisted in infection control measures to minimize risk and promote health. Collaborated with healthcare teams to maintain a safe environment for patients.
- Managed comprehensive documentation processes to ensure accuracy and compliance.
- Delivered compassionate comfort and emotional support to patients and families during critical times.
Full Time Nanny
Matthew Rodgers
Gardnerville, NV
08.2023 - 12.2025
- Supervised daily activities, ensuring safety and well-being of children.
- Developed engaging educational activities fostering learning and creativity.
- Coordinated schedules, including playdates and extracurricular activities.
- Communicated effectively with parents regarding children's progress and needs.
Barista/Server
Paul Schats Bakery
Minden, NV
09.2021 - 08.2023
- Prepared high-quality espresso beverages and specialty drinks to enhance customer experience.
- Operated coffee brewing equipment and maintained cleanliness of workstations for optimal efficiency.
- Assisted in training new baristas on beverage preparation and customer service standards.
- Implemented inventory control measures to reduce waste and ensure product availability.
Cashier/Customer Service
Sonic Drive-In
Minden, NV
08.2019 - 08.2021
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer, ensuring proper change and minimizing discrepancies.
- Assisted customers with menu selections, promoting daily specials and upselling items.
- Trained new staff on cash handling procedures and customer service best practices.
Education
High School Diploma -
Aspire Academy High School
Minden, NV06.2021
Skills
- Assisted in maintaining cleanliness of commercial spaces Supported team in executing daily cleaning tasks Contributed to a safe and hygienic work environment
- Assisted customers with inquiries and issues to enhance satisfaction Provided support in resolving product-related concerns Facilitated communication between customers and service teams
- Assisted in maintaining food safety standards through proper handling techniques Supported team members in adhering to hygiene protocols Helped ensure compliance with health regulations
- Executed cash handling procedures to ensure accurate financial transactions
- Executed high-quality service delivery in fast-paced dining environments
- Assisted customers with beverage selection and preparation Operated espresso machines and coffee grinders efficiently Maintained cleanliness and organization of work area
Certification
- CNA, 2025-09-01, Present
- Birth Doula Certification, 2021-12-01, Present
- BLS Certification
Languages
English
Timeline
Med/Surg Certified Nurse Assistant (CNA)
CARSON VALLEY HEALTH
12.2025 - Current
Full Time Nanny
Matthew Rodgers
08.2023 - 12.2025
Barista/Server
Paul Schats Bakery
09.2021 - 08.2023
Cashier/Customer Service
Sonic Drive-In
08.2019 - 08.2021
High School Diploma -
Aspire Academy High School