I have a love for travel, being outdoors, and writing
Hope Spenard
Rock Hill,SC
Summary
Knowledgeable activities team member committed to providing quality programming to diverse range of individuals. Skilled in leading engaging activities, organizing events and developing creative solutions to best serve needs.
Overview
16
16
years of professional experience
Work History
Activity Assistant
The Overlook Masonic Home
02.2017 - Current
- Engaged residents through events, small groups, and personal attention.
- Provided emotional support and companionship to improve quality of life for residents.
- Helped residents build and maintain interpersonal relationships, social skills, mental abilities, and confidence.
- Planned, coordinated, and implemented activities to address needs of participants with varying abilities.
- Promoted exceptional quality of life for residents by innovating, organizing, and conducting entertaining and stimulating activities.
Concierge
Brookdale Assisted Living
06.2009 - 06.2014
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Managed daily operations of concierge desk and monitored staff performance to proactively address inefficiencies.
Education
High School Diploma -
Tantasqua Regional Sr High School
Fiskdale, MA06.1977
Skills
- Health and Wellness
- Facility Operations
- Data Logging
- Enforcing Rules and Regulations
- Patient Engagement
- Activity Oversight
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Interests
Timeline
Activity Assistant
The Overlook Masonic Home
02.2017 - Current
Concierge
Brookdale Assisted Living
06.2009 - 06.2014
High School Diploma -
Tantasqua Regional Sr High School
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