Hi, I’m
Hope Sterner
Administrative Assistant
Iowa City,Iowa
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Motivated professional with extensive experience in customer service, sales and administrative tasks.
Overview
8
years of professional experience
Work History
Consumers Co-opCoralville, IA
Administrative Assistant
03.2023 - 09.2023
Job overview
- Created and updated physical records and digital files to maintain current, accurate, and compliant documentation.
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Responded to inquiries from callers seeking information.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Created and updated records and files to maintain document compliance.
Mercy GastroenterologyIowa City, IA
Surgical Scheduler
07.2018 - 03.2023
Job overview
- Followed physician's orders and availability calendar to schedule tests and procedures.
- Expertly managed planning, scheduling, and coordination of outpatient procedures.
- Resolved scheduling conflicts to maintain high-quality patient services.
- Sent daily case confirmations and checked with leadership on daily basis to make emergency changes and routine schedule updates.
- Reached out to patients to confirm arrival times and convey procedures.
- Educated patients about surgeries and provided treatment plan documentation.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Coordinated with facilities to set up surgeries.
UIQuickcareIowa City, IA
Lead Patient Services Specialist
04.2016 - 07.2018
Job overview
- Maintained awareness of patient flow, recognizes others needs for assistance and coordinates the movement of staff to meet patient needs.
- Responsible for inventory control, ordering office supplies.
- Disseminates information to PSS staff
- Creating PSS schedules
- Payroll
- Training
- Medication delivery
- Annual performance reviews
- Guides front staff in their work, and facilitates the teaching of less experienced staff
UIQuickcareIowa City, IA
Patient Services Specialist
09.2015 - 04.2016
Job overview
- Collected forms, insurance card and co-pay to facilitate registration process and prepare patient for appointment.
- Investigated, triaged and resolved patient issues to encourage positive experience during patient visit.
- Collaborated with colleagues to maintain and upkeep office and waiting area to provide clean and organized environment for patients.
- Demonstrated exceptional customer service to foster welcoming and professional environment for patients.
- Assisted patients in filling out check-in and payment paperwork.
- Coordinated new patient documentation, HIPAA-mandated releases, and other patient and office forms.
Education
Kirkwood Community CollegeIowa City, IA
No Degree from Early Childhood Education
05.2001
Kirkwood Community College Learning CenterIowa City, IA
High School Diploma
05.2003 - 05.2003
Skills
Verbal and Written Communication Customer Inquiries Reception Functions Interoffice Communications Administrative Duties Maintaining Office Records
undefinedTimeline
Administrative Assistant
Consumers Co-op
03.2023 - 09.2023
Surgical Scheduler
Mercy Gastroenterology
07.2018 - 03.2023
Lead Patient Services Specialist
UIQuickcare
04.2016 - 07.2018
Patient Services Specialist
UIQuickcare
09.2015 - 04.2016
Kirkwood Community College Learning Center
High School Diploma
05.2003 - 05.2003
Kirkwood Community College
No Degree from Early Childhood Education
05.2001
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