Hope Streeter
Rochester,NY
Summary
Detail-oriented individual with exceptional communication and project management skills. Demonstrated ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
20
20
years of professional experience
Work History
COMMUNICATIONS SUPERVISOR
Rochester Psychiatric Center
02.2022 - Current
- General Receptionist responsibilities including greeting visitors, providing them with information and directing them accordingly, answering calls and directing callers to the appropriate staff in addition to Mailroom duties that generally include receiving, distributing and processing incoming and outgoing facility wide mail for both patients and staff, Participating in the interviewing, selection and training process for new employees
- Restructured and streamlined several processes for efficiency and accuracy.
- Spearheaded crisis communication efforts, minimizing negative impact on company reputation and stakeholder relationships.
DATA ENTRY
NYS Office for People with Developmental Disabilities
07.2019 - 12.2020
- Receiving and Auditing of Visa statements from cardholders to ensure all purchases follow guidelines
- Data Entry of Visa charges into Statewide Financial System
- Provides additional coverage for switchboard operator.
RECEPTIONIST
NYS Office of Mental Health Rochester Psychiatric Center
10.2017 - 07.2019
- Answer incoming calls for staff and patients, greet visitors and assign temporary badges, time and date stamp paperwork for incoming interpreters, make daily announcements on PA system
- Proof reading of materials and documents for accuracy and completeness
- Prepared email correspondences using Microsoft Office and Outlook, entered data into various Excel spreadsheets
- Provided training for new hires
- Process incoming and outgoing mail for both staff and patients
- Update patient information
- Compile supporting documents for approval to pay hourly wages for Interpreters.
ADMINISTRATIVE ASSISTANT/RECEPTIONIST
Rochester Regional Health
02.2017 - 06.2017
- Answer telephones, schedule appointments, arrange travel, data and work orders, interacted and served as a resource for patients, customers and other external contacts; and arranged or conduct tours
- Maintained computer databases and paper files and retrieved information as needed
- Greet individual visitors and refer them to the proper persons, transferring of information for one file to another for potential new hires.
ADVISOR
Paychex
10.2016 - 01.2017
- Assisting 401k participants with disbursements and rollovers and withdrawals of funds
- Followed up on unresolved calls to ensure issue completion, accuracy of resolution, and compliance with resolution time frame expectations established by Operations partners.
TELE-COUNSELOR
Goodwill of the Finger Lakes
11.2015 - 10.2016
- Answer crisis calls to assess for suicide, safety, and identify resources to refer caller to the appropriate community resources which may address the client’s additional behavioral health and social needs if necessary
- Provided direct tele-counseling to individuals who are in crisis, contemplating suicide and self- harm
- Offered general information about services and supports that assist the community
- Performed initial screening of clients in need of emergency housing for Department of Human Services
- Provided resources and choices for older adults, people living with a disability, caregivers and professionals who need services, advocacy, and assistance.
TOLL FREE PROVISIONER
ACC Business
05.2008 - 01.2011
- Input of provisioning codes for Toll Free service for small to medium business
- Working Jeopardies, escalations and out of service customers to Turn up
- Reserving and initiating instant toll-free service and manual activations utilizing various systems
- Preparing of audits through Excel and MS Word.General office duties
- Training of New Hires, Verifying Custom, Contract Managed and Integrated Services, Data Entry.
CUSTOMER SERVICE TEAM LEAD
Concentrix
11.2004 - 05.2008
- Responsible for initiating and maintaining customer accounts for the Pittsburgh Post- Gazette via CUST
- Resolving billing disputes, service interruptions, late and missed deliveries
- Administrative assistant duties performed when needed
- Handled escalation calls to retain customer loyalty
- Coordinated breaks/lunches for optimal call coverage
- Directed PPG switchboard, and conducted potential carrier telephone interviews
- Offered 80 hours of training for new hires.
Education
BACHELOR’S DEGREE (IN PROGRESS) IN HUMAN SERVICES -
Empire State College
Rochester, NYSkills
- Proficient with customer service specific software, forced dialing systems, Microsoft Office, and Outlook (5 years)
- Receptionist
- Filing
- Data Entry
- Self-starter requiring minimum supervision
- Strong interpersonal and time management skills
- Task Delegation
- Team Management
- Schedule Preparation
- Problem-Solving
- Multitasking Abilities
- Excellent Communication
Awards
- QUALITY ASSURANCE ALL STAR, Scored perfectly (100) for Quality Assurance with call handling, completion, and documentation 11 months in a row.
- RISING STAR AWARD, Awarded for professionalism, dedication and responsibility and the ability to be a positive role model for peers.
Volunteer Experience
- Birth Right of Rochester, Administrative Assistant/Crisis Counselor, Providing crisis intervention and on-going support for women facing unplanned pregnancy. Requiring the ability to work with families from diverse circumstances and backgrounds. Maintaining accurate client files and daily updates for community resources.
- CASA of Rochester, Administrative Assistant, Providing office coverage for court advocates. Proactively made telephone inquiries to area schools for academic status and attendance reports for CASA children, contacting local pediatricians for tracking of appointments. Maintained spreadsheet to track home visits of children in foster care.
Timeline
COMMUNICATIONS SUPERVISOR
Rochester Psychiatric Center
02.2022 - Current
DATA ENTRY
NYS Office for People with Developmental Disabilities
07.2019 - 12.2020
RECEPTIONIST
NYS Office of Mental Health Rochester Psychiatric Center
10.2017 - 07.2019
ADMINISTRATIVE ASSISTANT/RECEPTIONIST
Rochester Regional Health
02.2017 - 06.2017
ADVISOR
Paychex
10.2016 - 01.2017
TELE-COUNSELOR
Goodwill of the Finger Lakes
11.2015 - 10.2016
TOLL FREE PROVISIONER
ACC Business
05.2008 - 01.2011
CUSTOMER SERVICE TEAM LEAD
Concentrix
11.2004 - 05.2008
BACHELOR’S DEGREE (IN PROGRESS) IN HUMAN SERVICES -
Empire State College
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