Hope Sullivan
Leesville,LA
Summary
Dynamic and results-oriented professional with extensive experience in household and retail management, notably with Supported Community Lifestyle. Excelled in crisis intervention and staff training, enhancing family satisfaction and streamlining store operations. Proven track record in improving safety protocols and fostering positive relationships, demonstrating exceptional organization and clear communication skills.
Overview
14
14
years of professional experience
1
1
Certification
Work History
House Manager /Health Care C Coordinator
Supported Community Lifestyle
12.2020 - 11.2024
- Adapted quickly to last-minute changes in plans or circumstances without compromising on quality or results.
- Anticipated needs of family members by staying informed about their preferences, schedules, and priorities.
- Enhanced family satisfaction with household management by addressing concerns promptly and efficiently.
- Ensured security protocols were followed throughout the property, maintaining a safe environment for family members at all times.
Store Manager
Boomarang Diner
07.2010 - 08.2018
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Education
Basic -
Drumright High School
Drumright, OK05.1999
Skills
- Calendar management
- Preventive Maintenance
- Exceptional organization
- Crisis intervention
- Appointment coordination
- Safety management
- Employee scheduling
- Staff training
- Financial management
- Event planning
- Housekeeping
- Menu planning
- First aid training
- Expense management
- Activity supervision
- Behavior modeling
- Activities scheduling
- Grocery shopping
- Personal shopping
- Transportation arrangements
- Facility oversight
- Cleaning proficiency
- Maintenance coordination
- Maintenance and repair management
- Emergency response
- Household maintenance
- Event oversight
- Laundry management
- Guest relations
- Elderly assistance
- Fitness instruction
- Decision-making
- Clear communication
- Problem-solving
- Staff scheduling
- Cross-department collaboration
- Customer service
- Materials requisition
- Stock inventory management
- Creative thinking
- Supply management
- Employee training and development
- Personnel problem management
- Safety protocols
- Maintenance and repair leadership
- Team guidance and motivation
- Team coordination
- Desktop computers
- Facility inspection
Certification
CPR
Med training
Supervisor training
Timeline
House Manager /Health Care C Coordinator
Supported Community Lifestyle
12.2020 - 11.2024
Store Manager
Boomarang Diner
07.2010 - 08.2018
CPR
Med training
Supervisor training
Basic -
Drumright High School
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