Hope Thomas
Grand Prairie
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Highly productive, organized and efficient with the stamina to stand or walk for long hours.
Overview
4
4
years of professional experience
2023
2023
years of post-secondary education
1
1
Certification
Work History
Guest services
Texas Trust CU Theater
Dallas
06.2022 - Current
- Conducted training sessions for Guest Services staff on customer service practices and procedures.
- Collaborated with management to identify areas of improvement in guest services operations.
- Conducted regular performance evaluations of guest services staff, providing feedback and development opportunities.
Seasonal Fulfillment Associate, Amazon Fulfillment
Amazon
Dallas
11.2024 - 01.2026
Education
South Grand Prairie High School
Grand Prairie, TXSome College (No Degree) - Business
Dallas Christian College
Dallas, TXSome College (No Degree) - Business Administration And Management
Kilgore College
Kilgore, TXSkills
- Order fulfillment
- Inventory management
- Shipping logistics
- Process optimization
- Customer service
- Team collaboration
- Effective communication
- Quality assurance
Certification
- CPR
References
References available upon request.
Timeline
Seasonal Fulfillment Associate, Amazon Fulfillment
Amazon
11.2024 - 01.2026
Guest services
Texas Trust CU Theater
06.2022 - Current
South Grand Prairie High School
Some College (No Degree) - Business
Dallas Christian College
Some College (No Degree) - Business Administration And Management
Kilgore College