Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Hope Thompson

Longmont,CO

Summary

I am currently looking for a position in an environment that will utilize my exceptional leadership, communication, and customer service skills to help the company advance efficiently and productively.

Overview

34
34
years of professional experience
1
1
Certification

Work History

Client Biller 1

PharMerica
01.2021 - 10.2023
  • Interpret contract documents to ensure billing is performed in compliance with contract terms
  • Process changes in information systems to support accurate and efficient billing processes and financial close
  • Facilitates and ensures accurately and timely billing
  • Complete interim reviews to ensure accurate charges are billed accurately
  • Provide customer support via phone and email
  • Participated in month end and audits as needed
  • Performed various other tasks as needed.

Senior Data Analyst

Intrado
01.2007 - 01.2020
  • Performs routine data entry tasks associated with 9-1-1 database maintenance in a timely manner while adhering to established departmental standards and procedures
  • Build and maintain appropriate data tables
  • Answers telephone calls and other communications daily from customers and responds to messages in a timely manner
  • Research and resolve all types of errors including more complex customer reported inquiries
  • Continuously review the effectiveness of current procedures and strive to ensure improvements are implemented
  • Participates in quality functions to ensure data integrity and contractual requirements are met
  • Provides support to co-workers; answering questions, assisting with problem resolution, ensuring issues are resolved and functions are efficiently performed in an accurate, timely, quality-oriented and professional manner while adhering to corporate and departmental procedures
  • Support supervisor in responding to inquiries and conducting research and analysis
  • Prepare reports, material and documentation as requested
  • Establish and maintain quality professional relationships with internal/external customers, team members and department contacts that exceed customer expectations.

Adjudicator

PharMerica
01.2002 - 01.2007
  • Verifies information to ensure accurate processing and resolve potential clinical and non-clinical issues for contacting payers and other outside agencies
  • Identified and proactively resolved denied claims prior to medication delivery, working with insurance companies, Medicaid, nursing facilities and family members to ensure minimal loss of non-reimbursed inventory
  • Working knowledge of multiple billing programs, such as Daytech and ITS; Insurance overrides; Customer service by answering incoming calls and following up as needed
  • Preparing and processing refund batches for approval
  • Setting and resolving action dates; Statement of charges and courtesy filing; Entering billing and collection notes; Full credit process; Changing resident’s hierarchies; Running daily reports and queries; Verifying Medicaid eligibility; Reversing of manual variances and payments; Worked cash batches; Created training sheets for new employees using several programs such as; Excel and Microsoft word; Became a small group leader per management request and took on several more tasks such as; goal setting, created , presented, and implementing monthly motivational idea for entire team, conducted team meetings, organized and helped management by creating a calendar and maintained it on a weekly basis, problem solved for entire team, and assisted team by helping other pharmacies obtain goal and preserve POS
  • Various other job duties.

Upfront Manager

K-Mart Corporation
01.1990 - 01.2002
  • Create and edit cashier and Service Desk associates’ schedule
  • Monitor over and shorts for the entire store
  • Reduce keyed entries
  • Order supplies for the front end
  • Trouble-shoot cash registers
  • Assist cashiers in their performance
  • Assist with problem solving for customers and associates
  • Handle refunds and exchanges
  • Assisted customers in specialty departments such as; Sporting Goods, Garden Shop, Electronics, and Hardware
  • Complete store forms
  • Answer multiple phone lines
  • Other responsibilities have included: Handled all cash office functions (including change orders and bank deposits); Filing of reports; Price list corrections; Orientation of new employees; Filling inventory for all departments; Preparing signage for upcoming ads; Stocking of merchandise; Fashion merchandising/layouts; Mixing of paint; Duplication of keys; Operating of lottery machine; Inputting of Western Union services; Various human resources duties.

Education

High School Diploma -

Boulder High
Boulder, CO
05.1992

Skills

  • Data entry proficiency
  • Billing
  • Conflict Management
  • Insurance billing procedures
  • Spreadsheet Management
  • Month-end closing procedures
  • HIPAA Compliance

Certification

  • 01/01/2011, 01/01/2012, Advanced Communicator Bronze and Advanced Leader Bronze Certification, Toastmasters International
  • 01/01/2010, 01/01/2011, Competent Communicator and Competent Leader Certification, Toastmasters International

References

References available upon request

Timeline

Client Biller 1

PharMerica
01.2021 - 10.2023

Senior Data Analyst

Intrado
01.2007 - 01.2020

Adjudicator

PharMerica
01.2002 - 01.2007

Upfront Manager

K-Mart Corporation
01.1990 - 01.2002

High School Diploma -

Boulder High

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Hope Thompson