Hope Timms
2165 Waterside Circle Apt 205 Graham,NC
Summary
Motivated professional eager to embrace new challenges. Demonstrates a strong work ethic and adaptability, with proven interpersonal skills. Capable of working independently and rapidly acquiring new competencies.
Overview
8
8
years of professional experience
Work History
New Account Coordinator
Cintas
Graham, NC
03.2024 - Current
- Processed new business opportunities submitted by sales team through SAP.
- Maintained effective communication with sales and service teams via email, telephone, and Microsoft Teams.
- Ensured compliance of all accounts with company policies, identifying and resolving gaps proactively.
- Managed full lifecycle of new business accounts within five days to support timely installations.
- Resolved interdepartmental conflicts professionally, focusing on achieving positive outcomes.
Care Coordinator
Colony Park Animal Hospital
Durham, NC
09.2019 - 03.2024
- Developed and managed schedules for 5 veterinarians and all CSR team members.
- Trained and mentored new CSR hires; served as liaison between staff and management.
- Maintained accurate client and patient records, ensuring compliance through consistent auditing.
- Handled financial transactions and end-of-month reconciliations; submitted closing reports to corporate.
- Oversaw inventory and ordering of all hospital supplies.
- Supported the practice manager with revenue reporting, monthly corporate submissions, and operational duties.
- Delivered exceptional customer service in-person, over the phone, and via email.
Referral Coordinator
Doctors Making Housecalls
Durham, NC
07.2019 - 09.2019
- Coordinated specialty appointments (Optometry, Cardiology, Podiatry) with patients and facilities.
- Managed sensitive health data in accordance with HIPAA regulations.
- Provided client support through telephone and email correspondence.
Legal Receptionist
Gillette Law Firm
Franklin, NC
11.2017 - 06.2019
- Managed intake and scheduling for real estate cases and legal appointments.
- Provided administrative support including scanning, filing, and document preparation.
- Digitized and organized case files by scanning to a secure drive and securely shredding paper records.
- Drafted legal documents such as subpoenas and court orders.
- Communicated with clients via email and postal correspondence.
Education
Bachelor of Science in Psychology -
Western Carolina University
Cullowhee, NC05.2019
Skills
- SAP processing
- Account management
- Compliance auditing
- Data analysis
- Report preparation
- Customer relationship management
- Conflict resolution
- Schedule coordination
- Financial reconciliation
- Effective communication
- Team collaboration
- Time management
- Client relationship building
- Relationship management
- Deadline-driven approach
- Compliance
- File maintenance
Timeline
New Account Coordinator
Cintas
03.2024 - Current
Care Coordinator
Colony Park Animal Hospital
09.2019 - 03.2024
Referral Coordinator
Doctors Making Housecalls
07.2019 - 09.2019
Legal Receptionist
Gillette Law Firm
11.2017 - 06.2019
Bachelor of Science in Psychology -
Western Carolina University
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