Summary
Overview
Work History
Education
Skills
Timeline
Generic

Hope Toensing

Okawville,IL

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

17
17
years of professional experience

Work History

Manager, Carrier Procurement

Hub Group Inc.
03.2014 - Current
  • Managed competing demands and professionally adapted to frequent change, delays and unexpected events.
  • Reported regularly to managers on project progress, and technical problems.
  • Detailed rate structure requirements, outlined system requirements, order of processes through each phase of the operating system transition to IT Developers.
  • Implemented new procedures for rate entry and monitoring that helped ease of transition between operating systems.
  • Cross-trained team members to maximize team agility and performance, as well as, understanding of the new operating system.
  • Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
  • Secured approximately $9 Million dollars in savings through carrier rate reduction exercises.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Communicated with all levels of leadership internally and with carriers.
  • Support carriers with navigating our carrier portal to enter load movement events, upload paperwork, submitting invoices, and troubleshooting issues.
  • Developed and maintained relationships with carriers through active communication and rate negotiations.
  • Received and processed various documents for accuracy while demonstrating operational knowledge of customers, carriers and procedures.
  • Established rapport and engaged with stakeholders to build lasting professional relationships.

Claims Assistant/Scheduler

Allsup Inc.
09.2008 - 03.2014
  • Receive/return calls from government offices in attempt to schedule disability hearings for claimants applying for Social Security.
  • Record scheduled hearings in the computer system with accuracy and efficiency.
  • Responsible for resolving issues without direct supervision or assistance.
  • Required to be able to adjust to different conversational climates as they occur.
  • Played an integral role in the development and completion of a new scheduling computer application.
  • Review cases to ensure pre and post hearing work has been notated and action taken if necessary.

Education

Business Administration - International Business

Illinois State University
Normal, IL
08.2008

Skills

  • Cross-functional teamwork
  • Staff management
  • Work prioritization
  • Key performance indicators
  • Employee onboarding
  • Operations management
  • Clear communication
  • Staff training and development
  • Policy and procedure development
  • Project management
  • Detail-oriented

Timeline

Manager, Carrier Procurement

Hub Group Inc.
03.2014 - Current

Claims Assistant/Scheduler

Allsup Inc.
09.2008 - 03.2014

Business Administration - International Business

Illinois State University

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