Summary
Overview
Work History
Education
Skills
Timeline
Generic

Hope Tomasik

Brandon,FL

Summary

Diplomatic customer service professional experienced in defining and analyzing customer requests to resolve issues. Accurate in documenting customer concerns and dedicated to maintaining deep knowledge of products and promotions. Confident communicator recognized for consistently receiving excellent customer feedback.

Overview

2
2
years of professional experience

Work History

Customer Service Representative

Circle K Corp
Brandon, FL
06.2023 - Current
  • Provided excellent customer service by addressing complaints promptly and courteously.
  • Built and maintained productive relationships with employees.
  • Answered phone calls to assist customers with questions and orders.
  • Answered customers' questions and provided information on store procedures or policies.
  • Maintained current knowledge of store promotions to highlight sales to customers.
  • Resolved customer complaints in a professional manner through effective communication skills.
  • Communicated effectively with management team regarding new promotions or changes in store policies.
  • Followed proper procedures for entering data into the computer system for sales transactions.

Real Estate Assistant

Rent Pro LLC
Valrico, FL
05.2022 - 05.2023
  • Provided administrative support to real estate agents by organizing paperwork, answering phones, responding to emails and managing calendars.
  • Handled advertising and email marketing campaigns for listings to bring in qualified buyers.
  • Updated online listings regularly using MLS software programs such as Realtor.com or Zillow.
  • Wrote purchase agreements, disclosures and other contractual documents, using DocuSign to obtain signatures and complete paperwork.
  • Created spreadsheets in Microsoft Excel for record-keeping and reporting.
  • Responded to customer issues to provide immediate resolution and improve retention.
  • Handled incoming calls and directed callers to appropriate department or employee.
  • Drove customer feedback to deliver information to management for corrective action.

Seasonal Guest Advocate

Taget
Brandon, FL
11.2022 - 01.2023
  • Performed cashier duties such as processing payments, returns, and exchanges accurately.
  • Assisted with returns, exchanges, and refunds in accordance with company policy.
  • Demonstrated strong communication skills when interacting with customers and coworkers.
  • Resolved customer complaints in a professional manner.
  • Maintained up-to-date knowledge of store promotions and advertised items.
  • Answered customer inquiries regarding store policies and procedures.
  • Promoted high level of guest satisfaction through genuine, enthusiastic and friendly interactions.
  • Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
  • Cultivated professional relationships with guests, improving customer retention through coordinated service.
  • Supported sales team members to drive growth and development.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Education

High School Diploma -

Brandon High School
Brandon, FL
06-2021

Skills

  • Cash Counting
  • Data Entry
  • Cash Handling
  • Customer Service
  • Business Development
  • Customer Needs Assessment
  • Sales Closing
  • Client Service
  • Customer Relations
  • Money Handling
  • Money Orders
  • Upselling Skills
  • Balance Transfers
  • Transaction Processing
  • Signature Verification
  • Microsoft Outlook
  • Administrative Support

Timeline

Customer Service Representative

Circle K Corp
06.2023 - Current

Seasonal Guest Advocate

Taget
11.2022 - 01.2023

Real Estate Assistant

Rent Pro LLC
05.2022 - 05.2023

High School Diploma -

Brandon High School

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Hope Tomasik