Hope Turner
Wasilla
Summary
Professional in automotive service industry with proven expertise in managing customer interactions, assisting with vehicle issues, and coordinating repairs. Strong focus on teamwork and delivering results ensures reliability and adaptability in dynamic environments. Skilled in communication, problem-solving, and technical understanding of automotive systems. Known for fostering collaborative relationships and driving customer satisfaction.
Overview
8
8
years of professional experience
Work History
Service Advisor
Jenski Automotive
10.2022 - Current
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
- Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
- Received and organized all in and out bound parts to ensure proper work flow of the shop.
Service Writer
Bickford Ford
07.2020 - 09.2022
- Increased repeat business with exceptional customer service skills and follow-up calls to ensure satisfaction.
- Reduced wait times for customers by effectively managing appointment schedules and coordinating with technicians.
- Improved customer satisfaction by providing timely and accurate service estimates.
- Addressed customer concerns promptly and professionally, fostering trust and loyalty among clientele.
- Worked effectively with repair staff and parts providers, staying current on availability and service processes.
Quick Lane Service Writer
Epic Ford
05.2019 - 07.2020
- Increased repeat business with exceptional customer service skills and follow-up calls to ensure satisfaction.
- Improved customer satisfaction by providing timely and accurate service estimates.
- Developed customized preventative maintenance plans tailored to individual client needs, extending the lifespan of their vehicles while preventing costly future repairs.
- Sought ways to improve processes and services provided.
- Addressed customer concerns promptly and professionally, fostering trust and loyalty among clientele.
Sales Porter
Kia of Everett
03.2018 - 05.2019
- Maintained a clean, inviting showroom to create a positive shopping experience for customers.
- Supported other departments as needed, fostering a collaborative work environment that boosted overall productivity.
- Greeted customers promptly upon arrival, creating an inviting atmosphere that encouraged further engagement with products and services offered.
- Maintained clean, tidy and safe work environment.
- Vacuumed interiors of vehicles to remove dirt and debris.
- Washed cars and trucks daily for auto dealership.
- Inspected interior and exterior of vehicles for cleanliness and accurately identified imperfections outside vehicle standards.
Fire Support Specialist
US Army
08.2016 - 09.2018
Education
High School Diploma -
Kellogg Highschool
Kellogg, ID01-2016
Skills
- Customer service
- Computer skills
- Multitasking and organization
- Vehicle assessment
- Records management
- Data entry
Timeline
Service Advisor
Jenski Automotive
10.2022 - Current
Service Writer
Bickford Ford
07.2020 - 09.2022
Quick Lane Service Writer
Epic Ford
05.2019 - 07.2020
Sales Porter
Kia of Everett
03.2018 - 05.2019
Fire Support Specialist
US Army
08.2016 - 09.2018
High School Diploma -
Kellogg Highschool
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