Hope Vasquez' Vallez
Albin,WY
Summary
Creative Operations Specialist skillful in executing effective operating rhythms and management systems structures. Expertise in analyzing, articulating and solving various problems. Analytical and organized professional comfortable working independently or as part of team. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Im a customer-focused Server Manager committed to offering best in fine-dining and family restaurant experiences. Knowledgeable and hands-on professional with expertise in complete serving and front-of-house operations. Cultivates satisfied and loyal clientele, resulting in bustling operations and ever-increasing sales volume. Early Childhood Educator devoted to successfully preparing children for a full educational career. Committed to teaching students good studying habits at young ages. Attends professional development seminars, faculty meetings and parent-teacher conferences to remain connected to the needs of children and parents. Preschool Teacher with engaging nature and enthusiasm for classroom education. Experienced and trained in varying teaching methods with goal to fulfill each student's individual learning needs.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Contractor
Hangin' With Hope, Tiling
Cheyenne , Wyoming
06.2020 - Current
- Maintained optimal cost controls by making affordable supplier purchases and negotiating lower prices.
- Consulted with customers to assess needs and propose optimal solutions.
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
- Evaluated trends to understand competitive environments and assess current strategies.
Sever/ Bartender/ Cook
The Office Bar & Grill
Cheyenne, WY
09.2018 - 03.2020
- Kept bar presentable and well-stocked to meet customer needs.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Kept register accurate through correct billing, payment processing and cash management practices.
Server Manager
The Epic Egg
Cheyenne, WY
08.2016 - 09.2018
- Handled guest complaints in positively and offered appreciation tokens to build customer loyalty.
- Led team of servers to consistently meet customer service and sales targets.
- Completed daily procedure checklist and communicated changes to servers and kitchen staff.
- Analyzed and generated end-of-shift and product inventory reports for performance and quality tracking purposes.
- Welcomed and greeted guests before presenting special menu items to clients.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
Preschool Teacher
Diamonds In The Rough Daycare
Cheyenne, WY
06.2013 - 08.2016
- Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
- Educated students in foundational concepts such as shapes, numbers and letters.
- Gave one-on-one attention to children while maintaining overall focus on entire group.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Addressed behavioral and learning issues with parents and daycare management.
- Worked with teaching staff to evaluate individual progress and recommend appropriate learning plans.
Education
GED -
Central High School
Cheyenne, WY09.2013
Skills
- Setup and Installation
- Subcontractor Oversight
- Hand and Power Tool Operation
- Managing Subcontractors
- High-Volume Dining
- Specials Promotion and Upselling
- Conflict and Complaint Resolution
- Menu Memorization and Presentation
- Transactions and Cash Handling
- Educational Material Development
Certification
Adult/Infant CPR & First Aid, American Red Cross, 2013 - 2016
TIPS, Wyoming Liquor Division, 2018 - 2021
Class R Residential Contractors License, Wyoming Contractors Association, 2020 -2023
Timeline
Contractor
Hangin' With Hope, Tiling
06.2020 - Current
Sever/ Bartender/ Cook
The Office Bar & Grill
09.2018 - 03.2020
Server Manager
The Epic Egg
08.2016 - 09.2018
Preschool Teacher
Diamonds In The Rough Daycare
06.2013 - 08.2016
GED -
Central High School