Hope Walker
Austin
Summary
With a proven track record at Texas Department of Family and Protective Services, I excel in staff training and development, enhancing client relationships through strategic staff management. Spearheaded change, achieving significant improvements in program effectiveness and team productivity. Expert in meetings and presentations, my leadership fosters collaboration and innovation, driving forward organizational goals.
Overview
31
31
years of professional experience
Work History
Regional Director
Pathways Youth and Family Services
04.2022 - 02.2025
- Streamlined operations for improved efficiency by evaluating existing processes and introducing innovative solutions.
- Motivated employees through effective communication, recognition programs, and tailored incentive structures that aligned with corporate objectives.
- Produced 10 reports per week to analyze job performance against team goals.
- Established strong partnerships with industry stakeholders, enhancing the company''s reputation and creating mutually beneficial collaborations.
- Attended weekly meetings to discuss and optimize strategies.
- Served as a mentor to emerging leaders, sharing knowledge and expertise while fostering an environment of continuous learning and growth.
- Monitored staff performance by actively engaging in and observing day-to-day activities.
Regional Director
Upbring
04.2018 - 03.2022
- Streamlined operations for improved efficiency by evaluating existing processes and introducing innovative solutions.
- Monitored staff performance by actively engaging in and observing day-to-day activities.
- Championed organizational culture change initiatives that fostered collaboration, innovation, and continuous improvement across all levels of the organization.
- Led a team of managers to achieve consistent revenue growth through effective leadership and strategic planning.
- Established strong partnerships with industry stakeholders, enhancing the company''s reputation and creating mutually beneficial collaborations.
- Attended weekly meetings to discuss and optimize strategies.
Case Manager Supervisor
Presbyterian Children and Family Services
04.2017 - 04.2018
- Provided ongoing support to case managers in crisis situations, guiding them through problem-solving strategies and promoting best practice approaches.
- Played a key role in the development and implementation of organizational policies and procedures related to case management, ensuring alignment with best practice standards.
- Managed budgetary responsibilities for the case management department, ensuring optimal allocation of resources based on client needs and program goals.
- Collaborated with interdisciplinary teams to develop holistic care plans addressing all aspects of clients'' lives.
- Enhanced team performance through regular supervision, coaching, and training of case managers.
- Promoted a culture of collaboration and teamwork within the department by fostering open communication channels and encouraging peer support among staff members.
Lead Program Specialist
Texas Department Family and Protective Services
02.2016 - 04.2017
- Received incoming phone calls and contact form submissions and provided timely responses to inquiries.
- Improved overall program effectiveness through comprehensive data analysis and evaluation of key performance indicators.
- Conducted thorough needs assessments to identify gaps in service delivery and inform program development efforts.
- Evaluated program operations, successes and deficiencies to identify concerns and recommend strategies to enhance processes and elevate results.
- Worked alongside other professionals to outline and implement program plans and objectives.
- Developed extensive program documentation, ensuring clear understanding of goals, objectives, and requirements among all team members.
- Coordinated training sessions for staff on new tools or methodologies, promoting a culture of skill development within the organization.
- Developed and maintained relationships with community organizations and agencies.
- Developed and maintained accurate records of programs and services.
Program Director
Texas Department Families and Protective Services
07.2014 - 01.2016
- Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.
- Recruited and trained staff and volunteers to upgrade collective team skills.
- Mentored team members for professional development, resulting in increased productivity and job satisfaction.
- Provided ongoing direction and leadership for program operations.
- Monitored program performance to identify areas for improvement.
- Established strong partnerships with internal and external stakeholders for collaborative problemsolving.
- Developed and implemented program goals and objectives, establishing specific and measurable outcomes aligned with organization's overall mission.
- Consistently exceeded key performance indicators by adapting quickly to changes in program needs.
- Led change management initiatives, fostering a positive organizational culture during periods of transition.
Child Protective Services Supervisor
Texas Department Families and Protective Services
10.2010 - 06.2014
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Enhanced team productivity by streamlining workflow processes and implementing efficient scheduling systems.
CPS Management
Texas Department of Family and Protective Service
10.1993 - 08.2008
- Evaluated each situation objectively based on available evidence and used critical thinking skills to determine appropriate actions.
- Testified in court proceedings as needed, providing accurate and detailed information on investigations conducted.
- Improved interagency communication by collaborating closely with law enforcement, school personnel, healthcare providers, and community organizations.
- Interviewed children, members of families, medical personnel and law enforcement to gain valuable information for each case.
- Conducted in-depth assessments to determine if children were safe from harm and abuse at home.
- Intervened in crisis situations and counseled children experiencing emergencies and disruptive incidents.
- Assisted families in navigating the social services system, including applying for benefits, accessing resources and connecting with other family support services.
Education
MSW - Social Work
The University of Texas At Arlington
Arlington, TX08-2021
MBA -
Texas A&M University, Commerce, TX
Commerce, TX08-2001
Skills
- Client relationships
- Staff training and development
- Staff management
- Meetings and presentations
Timeline
Regional Director
Pathways Youth and Family Services
04.2022 - 02.2025
Regional Director
Upbring
04.2018 - 03.2022
Case Manager Supervisor
Presbyterian Children and Family Services
04.2017 - 04.2018
Lead Program Specialist
Texas Department Family and Protective Services
02.2016 - 04.2017
Program Director
Texas Department Families and Protective Services
07.2014 - 01.2016
Child Protective Services Supervisor
Texas Department Families and Protective Services
10.2010 - 06.2014
CPS Management
Texas Department of Family and Protective Service
10.1993 - 08.2008
MSW - Social Work
The University of Texas At Arlington
MBA -
Texas A&M University, Commerce, TX
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