Hope Ward
Brooklyn,NY
Summary
Marketing and operations expert with a decade of experience in developing impactful campaigns for nonprofit organizations. Proven track record in surpassing business objectives through strategic planning and execution. Strong team leadership and cross-functional collaboration skills.
Overview
8
8
years of professional experience
Work History
Operations Manager, Creative Agency
Success Academy Charter Schools
07.2024 - 07.2025
- Spearheaded operational transformation across agency, streamlining systems and enhancing project delivery.
- Designed frameworks to monitor project health, increasing visibility across 40+ campaigns.
- Implemented strategies to eliminate bottlenecks, enabling real-time improvements in project workflows.
- Established role clarity and governance protocols, reducing project delays by 30%.
Account Manager, Creative Agency
Success Academy Charter Schools
06.2022 - 06.2024
- Overhauled creative marketing workflow, achieving four times previous year's output.
- Collaborated with Creative, Content Strategy, and Marketing leads to establish campaign strategies.
- Developed and executed creative briefings for diverse media campaigns, including print and digital collateral.
- Managed 200+ projects, ensuring successful kickoffs and timely completions.
- Facilitated feedback from clients and stakeholders to optimize internal creative processes.
- Led working groups focused on network-wide initiatives to enhance collaboration.
- Oversaw account associate and project manager to ensure efficient project execution.
Marketing and Communications Manager
Eye to Eye National
06.2019 - 04.2022
- Developed and executed print and digital marketing strategies to enhance awareness and engagement.
- Created revenue-generating content across multiple channels, including email campaigns, newsletters, the website, and social media.
- Facilitated cross-departmental collaboration by implementing project management tools like Monday.com.
- Maintained an editorial calendar detailing content plans across all platforms.
- Co-led ideation and implementation of a new website to improve accessibility for community members.
Marketing Specialist
MENTOR Vermont
08.2018 - 06.2019
- Created content for digital marketing channels, including website, blog posts, newsletters, and social media.
- Secured sponsorships and wrote grants to support fundraising initiatives.
- Co-led major event marketing and executed day-of planning tasks.
Marketing Specialist
AmeriCops VISTA
08.2017 - 08.2018
- Managed digital marketing channels, including website development, blog content, and social media management.
- Expanded community discount program by 30% through targeted outreach and engagement strategies.
- Developed print materials, such as press releases and promotional collateral, to support organizational goals.
- Collaborated with leadership team to implement comprehensive rebranding strategy for nonprofit.
- Supported fundraising efforts by securing event sponsorships and drafting grants for new equipment acquisition.
Communications & Events Intern
Common Good Vermont
01.2017 - 05.2017
- Supported Director in resource sharing, training initiatives, event coordination, and communications outreach.
- Compiled weekly electronic newsletters for 4,000 nonprofit professionals across Vermont.
- Created and edited press releases for events, contributing to over 400 blog posts.
- Drafted and refined marketing materials, including promotional signage and sponsorship documents.
Education
B.A. - Philosophy (Honors), Minor in Psychology
University of Vermont
Burlington, VT05-2017
Skills
- Strategic planning
- Cross-functional communication
- Problem solving
- Workflow optimization
- Storytelling
- Relationship building
- Community engagement
- People management
- Resource management
- Crisis management
- Project management
Volunteer Experience
- AmeriCorps VISTA Service Year, 01/01/17, 12/31/18
- King Street Tutor, 01/01/18
Accomplishments
- Excellence Award winner — Success Academy Charter Schools, 2023
Timeline
Operations Manager, Creative Agency
Success Academy Charter Schools
07.2024 - 07.2025
Account Manager, Creative Agency
Success Academy Charter Schools
06.2022 - 06.2024
Marketing and Communications Manager
Eye to Eye National
06.2019 - 04.2022
Marketing Specialist
MENTOR Vermont
08.2018 - 06.2019
Marketing Specialist
AmeriCops VISTA
08.2017 - 08.2018
Communications & Events Intern
Common Good Vermont
01.2017 - 05.2017
B.A. - Philosophy (Honors), Minor in Psychology
University of Vermont
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