Hope Webb
Tampa,FL
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
7
7
years of professional experience
Work History
Front Desk Agent
Courtyard by Marriott
01.2023 - Current
- Collected room deposits, fees, and payments.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Responded swiftly to room requests and other inquiries made via establishment website, email, or phone.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Used internal software to process reservations, check-ins and check-outs.
- Answered customer telephone calls promptly and appropriately handled needs.
Hostess
Ulele Restaurant
04.2022 - 10.2022
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
Guest Advocate
Target
11.2021 - 04.2022
- Helping with guest service matters like returns, exchanges, price adjustments, defecting items, etc.
- Closing cash registers
- Using a POS system and money handling
- Guest service and phone etiquette.
- Welcomed guests on arrival, displaying professional and friendly approach.
- Responded to guest inquiries, complaints and special requests to increase customer satisfaction.
Associate
RaceTrac Petroleum, Inc
03.2021 - 11.2021
- Used POS system to complete sales transactions
- Opened and closed a cash register
- Cleaned, sanitized and organized the store
- Front and back stock.
- Greeted customers and offered assistance for increased customer satisfaction.
- Worked varied hours to meet seasonal and business needs.
- Managed customer relations through communication and helpful interactions.
Front Counter Associate
Gigi's Cupcakes
09.2019 - 03.2020
- Worked the front counter to greet and assist guests
- Used a POS system to complete sales transactions
- Kept the store up to the company's standard of hygiene
- Provided customer service through phone calls and fulfilled orders
- Was given the responsibility for locking the store after hours
- Baked and decorated cupcakes.
Captioning Assistant
Captel Service Specialists
06.2019 - 09.2019
- Transcribed phone calls for people who are hard of hearing by revoicing and typing live phone calls
- Used specialized computer software to effectively complete work tasks.
Operations Assistant
Galloway Roofing
05.2018 - 11.2018
- Communicated directly with distributers via email to secure orders of roofing materials
- Answered phones, replied to emails and voicemails
- Assisted with various office administration tasks
- Used software to electronically measure roof square footage
- Used google calendar to schedule estimates and roofing projects.
Hostess and Busser
Sandbar Tiki and Grille
05.2017 - 01.2018
- Greeted, assisted, and sat guests
- Rolled silverware, answered phone calls, took to-go orders, kept front areas tidy, handled money
- Cleared tables once guests left, kept restaurant tidy, took out the trash at end of the night
- Maintained very long waitlist in a professional and organized manner.
Counselor
Boys and Girls Club
08.2016 - 05.2017
- Prepped lunches and snacks, provided customer service via phone, handled money transactions
- Watched over and cared for a group of over 30 children, greeted parents, and answered a variety of questions
- Assisted in the creation of the monthly activities calandar
- Effectively communicated with parents.
Education
Bachelor of Arts - Interdisciplinary Social Sciences
University of South Florida
Tampa, FL12.2023
Associate's degree - Psychology
Hillsborough Community College
Tampa, FL12.2020
High School Diploma -
Lemon Bay High School
Englewood, FL05.2017
Skills
- Phone Etiquette
- Customer Service
- Typing
- Host/Hostess
- Money Handling
- Organizational Skills
- Communication Skills
- Time Management
- Retail sales
- Front desk
- Leadership
- English
- Cashiering
- Guest Services
- Computer skills
- Tendency to be dependable and come to work
- Using basic scheduling, attention to detail, and organizational skills in an office setting
- Responding to customer situations with sensitivity
- Identifying and resolving common customer issues
- Guest Ledger
Timeline
Front Desk Agent
Courtyard by Marriott
01.2023 - Current
Hostess
Ulele Restaurant
04.2022 - 10.2022
Guest Advocate
Target
11.2021 - 04.2022
Associate
RaceTrac Petroleum, Inc
03.2021 - 11.2021
Front Counter Associate
Gigi's Cupcakes
09.2019 - 03.2020
Captioning Assistant
Captel Service Specialists
06.2019 - 09.2019
Operations Assistant
Galloway Roofing
05.2018 - 11.2018
Hostess and Busser
Sandbar Tiki and Grille
05.2017 - 01.2018
Counselor
Boys and Girls Club
08.2016 - 05.2017
Bachelor of Arts - Interdisciplinary Social Sciences
University of South Florida
Associate's degree - Psychology
Hillsborough Community College
High School Diploma -
Lemon Bay High School
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