Summary
Overview
Work History
Skills
Certification
References
References
Timeline
Generic

Hope White

Bay Point,CA

Summary

Highly skilled professional experienced in supporting restaurant operations. Maintained communication while working closely with servers, hosts and managers. Expert at providing exceptional customer service by quickly and energetically completing special requests.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Server

Barney's Hickory Pit
Concord , CA
10.2023 - Current
  • Greeted guests and provided menus.
  • Stayed informed about daily specials, new menu items, promotions.
  • Delivered food orders promptly and courteously.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies.
  • Accurately recorded orders on cash register and point-of-sale system.
  • Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.

Front of House Supervisor

Oakmont Senior Communities
Concord, CA
09.2021 - 06.2024
  • Ensured compliance with health and safety regulations in the workplace.
  • Developed strategies to improve the efficiency of front-of-house operations.
  • Provided feedback to employees regarding performance and customer satisfaction.
  • Planned special events, promotions, or discounts to increase sales volume.
  • Served as a liaison between management and employees to ensure effective communication.
  • Organized employee schedules to ensure adequate staffing during peak hours.
  • Monitored and reviewed daily operations, such as seating arrangements, sanitation standards, and inventory levels.
  • Resolved customer complaints in a professional manner.
  • Administered disciplinary action when necessary according to company policy.
  • Supervised a team of 10 front-of-house staff to ensure quality customer service.

Front of House Supervisor

Clarion Hotel
Concord, CA
04.2018 - 09.2021
  • Managed financial transactions at the end of each shift ensuring accuracy in cash handling procedures.
  • Recruited qualified candidates for open positions within the front-of-house team.
  • Coordinated catering orders for special events ensuring timely delivery of food items.
  • Planned special events, promotions, or discounts to increase sales volume.
  • Assigned work tasks and activities, prepared schedules and managed staffing.
  • Improved customer service by setting expectations and coaching employees on proper service etiquette.
  • Managed day-to-day restaurant operations with focus on quality and meeting customer expectations.

Skills

  • Task Prioritization
  • Time Management
  • Transactions and Cash Handling
  • Tableside Service
  • Inventory Management
  • Workflow Coordination
  • Problem-solving aptitude
  • Food handling
  • Cleanliness standards
  • Banquet Coordination
  • Positive and professional

Certification

  • Food Handlers Certification

References

Chris Cook 

  • Relationship: Previous Employer (Clarion Hotel, Oakmont of Montecito Senior Living)
  • Contact Information: (9

References

References available upon request.

Timeline

Server

Barney's Hickory Pit
10.2023 - Current

Front of House Supervisor

Oakmont Senior Communities
09.2021 - 06.2024

Front of House Supervisor

Clarion Hotel
04.2018 - 09.2021

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Hope White