Hope Whitehurst

•Conducted DNA/RNA extractions, primer preparation, PCR, qPCR, and RT-PCR for genetic analysis, including quantification and gene expression studies.

• Performed tissue culture work, including plant propagation, explant preparation, and sterile media transfers under a laminar flow hood to maintain aseptic conditions.

•Prepared and maintained bacterial and fungal cultures, ensuring optimal incubation for microbiological research.

•Conducted media preparation, ensuring accurate formulation and sterilization for microbial and plant culture growth.

•Utilized spectrophotometers, centrifuges, autoclaves, and thermal cyclers for sample processing, quality control, and experimental optimization.

•Assisted in flow cytometry analysis, collecting and interpreting cellular data for research applications.

•Followed GLP and laboratory safety protocols, ensuring compliance with research standards.

•Provided technical support for lab operations, including equipment maintenance, reagent preparation, and sample documentation.

•Supported business administration functions, such as inventory management, purchase orders, and financial documentation, to facilitate lab efficiency.

• Coordinated guest services for a luxury spa, ensuring exceptional customer experiences and satisfaction
• Resolved guest complaints on first contact, enhancing overall customer satisfaction and loyalty
• Managed multi-line phone systems with high efficiency, improving communication flow and service speed
• Trained and supervised front desk staff, ensuring policy adherence and consistent service quality
• Maintained detailed records of guest interactions and preferences, enhancing personalized service

• Led the team in delivering superior customer service and after-sales experiences, fostering customer loyalty and repeat purchases through effective communication and rapport-building techniques
• Trained associates on product knowledge and brand strategy, utilizing communication skills to educate the team on brand pillars and seasonal collections
• Collaborated with store and district managers to develop business action plans aimed at enhancing sales for different product categories, resulting in an increase in sales revenue for targeted product lines

• Maintained organization of company assets and ensured compliance with company policies and procedures, utilizing attention to detail and adherence to guidelines
• Empowered visual and merchandising team to ensure aligned execution of all merchandise strategies, standards presentations, and marketing campaigns
• Designed and maintained product displays, enhancing visual appeal and adhering to company standards
• Mentored new hires in visual merchandising, ensuring consistent brand image across the store
• Collaborated with sales team to deliver excellent customer service and relayed feedback to management

• Gained expertise in plant diversity, enhancing knowledge of biological systems and ecosystems
• Collaborated with leadership to resolve operational challenges, ensuring smooth workflow
• Promoted watering standards, ensuring the health and quality of live goods
• Organized and maintained garden center displays, meeting client expectations

• Maintained sales floor organization and cleanliness, ensuring optimal product presentation
• Exceeded daily sales targets, contributing to a 15% increase in store revenue
• Communicated product details effectively, boosting customer satisfaction and repeat purchases
• Enhanced store's customer loyalty through proactive engagement and tailored recommendations

• Handled monetary transactions with precision, ensuring accurate cash management and accounting
• Provided proactive customer service, significantly enhancing satisfaction and loyalty
• Resolved customer inquiries and issues promptly, demonstrating strong problem-solving skills
• Adapted to various customer needs and situations, maintaining a high level of service quality

• Managed clerical tasks and scheduled client appointments, ensuring smooth daily operations
• Coordinated eye doctors' calendars, optimizing their schedules for maximum efficiency
• Resolved customer issues promptly, significantly boosting client satisfaction
• Streamlined office documentation flow, cutting retrieval time by 29%