Hope Wilkinson
Spanish Fort,AL
Summary
Detail-oriented Office Manager with more than 14 years of experience optimizing office procedures and overseeing operations. Skilled in schedule management, payroll administration, business correspondence, billing, and bookkeeping. Punctual professional committed to satisfying customer needs and meeting office demands.
Overview
24
24
years of professional experience
Work History
Office Manager
Cancer Rehab & Edema Specialists
Mobile, AL
09.2010 - Current
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Responded to customer inquiries via phone or email in a professional manner.
- Developed and implemented office policies and procedures.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information using Quickbooks.
- Organized company events including holiday parties, team building activities .
- Performed general bookkeeping duties such as reconciling bank statements and creating journal entries in Quickbooks.
- Processed payroll accurately ensuring all employees were paid on time.
- Processed new hire paperwork and background check.
- Created spreadsheets in Excel to track data such as vacation requests, sick days .
- Ordered supplies and equipment to maintain adequate inventory levels.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Monitored inventory levels and placed orders when needed.
- Interpreted and communicated work procedures and company policies to staff.
- Coded and entered daily invoices using Quickbooks.
- Managed office budget to handle inventory, postage and vendor services.
- Administered payroll and maintained proper documentation of employee personnel.
- Managed office inventory and placed new supply orders.
- Interviewed prospective employees and provided input on hiring decisions.
- Preformed compression and Mastectomy Fittings
- Medical billing handling insurance claims and payments for PT/OT therapy and Mastectomy products.
Front Desk Receptionist
Fleming Rehab
Mobile, AL
05.2000 - 09.2010
- Managed multi-line phone system, directing calls to appropriate staff.
- Ensured reception area remained clean and organized throughout the day.
- Greeted customers, answered general questions and directed to appropriate locations.
- Operated office equipment including copiers, scanners, and fax machines.
- Assisted clients with questions or concerns in a timely manner.
- Collected payments for services rendered and managed invoices.
- Maintained appointment calendar for multiple staff members.
- Developed efficient filing systems for both paper and electronic documents.
- Trained new receptionists on company procedures and software use.
- Ordered office supplies and maintained inventory levels accordingly.
- Greeted visitors and provided exceptional customer service at front desk.
- Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
Education
High School Diploma -
John Shaw High School
Mobile, AL05-1993
Skills
- Office Management
- Customer Service
- Billing
- Bookkeeping
- Banking operations
- Credit and collections
- Account Reconciliation
- Payroll Processing
- Office Administration
- Scheduling
- Payroll and budgeting
- Financial Accounting
- Employee Supervision
Timeline
Office Manager
Cancer Rehab & Edema Specialists
09.2010 - Current
Front Desk Receptionist
Fleming Rehab
05.2000 - 09.2010
High School Diploma -
John Shaw High School
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