Microsoft Word
Hope Wiltse
Nurse
Post Falls,ID
Summary
Knowledgeable Nurse Manager with excellent conflict resolution and problem-solving abilities demonstrated across over 7-year career history. Keeps units running at peak efficiency, quality and performance. Excellent communication and coordination skills. Ambulatory care experience within surgical admit unit that feeds the main operating rooms of Sacred Heart Medical Center. Worked on projects with positive results. Lead for monthly meetings with staff and higher leadership for budget, scheduling and operational needs for increased communication and staff alignment.
Overview
13
13
years of professional experience
4
4
years of post-secondary education
Work History
Medical/Surgical Nurse
Providence Sacred Heart Medical Center
Spokane, WA
01.2021 - Current
- Educated patients and families on medical-surgical procedures, therapeutic regimens and pain management techniques.
- Provided high level of individualized care to adult patients across multiple medical specialties.
- Started intravenous fluids, administered medications and documented patient charts by recording food and fluid output and intake.
- Coordinated nursing care to be carried out according to facility guidelines and regulations.
- Used Epic to document patient plan of care by taking into account nursing interventions, diagnosis and expected patient outcomes.
- Assessed patient status during procedures to communicate abnormalities to physicians.
- Managed caseload of up to six patients simultaneously by providing bedside care, treatments, IV therapy and wound care.
- Assessed team members' workloads and pitched in to help in areas where need was most evident.
- Collaborated with members of patients' healthcare team to deliver appropriate level of care.
- Reported findings to quality departments after conducting routine restraint audits and worked with team to devise corrective actions for deficiencies.
- Offered exceptional care and support to individuals recovering from acute incidents and dealing with chronic conditions.
- Facilitated therapeutic communication, conflict resolution and crisis intervention by redirecting negative behaviors and helping patients regain or improve coping abilities.
- Collaborated with leadership to devise initiatives for improving nursing satisfaction, retention and morale.
Assistant Nurse Manager
Sacred Heart Medical Center
Spokane, WA
07.2013 - 01.2021
- Performed real-time chart audits for patients ensuring accuracy and completeness of information while capitalizing on opportunities for process improvement.
- Developed departmental goals and objectives to improve satisfactory rating with patients.
- Supervised, directed and motivated high-quality performance from nursing staff.
- Trained new nurses in proper techniques, care standards, operational procedures and safety protocols.
- Integrated evidence-based nursing into practice environment for 30 nurses and supportive staff.
- Communicated with members of medical staff and department heads during monthly update meetings.
- Created work schedules for multiple shifts to confirm complete floor coverage.
- Streamlined steps in rapid response situations by prioritizing and delegating tasks.
- Managed budgetary finances of facility to monitor accuracy of nursing staff to patient ratios, position control, equipment and stock.
- Verified facility remained up-to-date and compliant with laws and regulations.
- Supervised professional and paraprofessional nursing staff and delegated tasks to maintain continuum of care.
- Investigated and independently resolved complaints from staff, physicians and patients by leveraging clinical judgment and unit management expertise.
- Developed strategy to target nursing and patient satisfaction issues, improve response and patient care quality and suggest actionable improvements to promote hospital-wide quality and safety initiatives.
- Coordinated and implemented in-service educational programs focusing on safety and adherence to protocols.
- Audit of patient charts to verify documentation requirements that support accurate treatments.
- Promoted professional development opportunities to encourage nurses to pursue continuous training.
- Reviewed department performance and adjusted coverage to compensate for changing conditions.
- Fostered improvement in staff development, personnel training and standards of patient care.
- Evaluated skills of nursing personnel and verified staff certifications for validity.
- Integrated evidence-based nursing into practice environment for 30 nurses
Emergency Room Nurse
Sacred Heart Medical Center
Spokane, WA
06.2011 - 02.2013
- Kept optimal supply levels in treatment rooms, triage and other areas to meet typical patient loads.
- Educated patients and answered questions about health condition, prognosis and treatment.
- Communicated openly and collaboratively with all healthcare staff to organize successful patient care.
- Vaccinated patients to protect individuals from measles, pneumonia, influenza and other illnesses of concern.
- Answered codes quickly and orchestrated efficient, skilled medical care.
- Teamed on trauma and emergency interventions involving serious head injuries, gunshot wounds and thoracic trauma.
- Updated patient charts with data such as medications to keep records current and support accurate treatments.
- Trained new nurses in proper techniques, care standards, operational procedures and safety protocols.
- Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
- Collaborated with law enforcement on criminal cases by quickly reporting injuries and collecting needed evidence.
- Accurately documented treatment, medications and IVs administered, discharge instructions and follow-up care.
- Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
- Conveyed treatment options, diagnosis information and home care techniques to patients and caregivers to continue care consistency.
- Delivered high level of quality care to diverse populations while overseeing patient admission and triaging based on acuity and appropriate department admission.
Float Pool Staff Nurse
Sacred Heart Medical Center
Spokane, WA
04.2009 - 06.2011
- Conducted rounds with medical staff to promote improved understanding between patients, nursing staff and medical staff to support continued quality of communication and care.
- Promoted patient and family teaching to enhance patient understanding of needs and potentially accelerate recovery.
- Submitted accurate documentation, reporting and in-depth nursing observation to support continuity of total patient care.
- Evaluated patient during admission, hospital stay and through discharge.
- Collaborated with other departments and medical staff to support provision of highest standard for total patient care.
- Implemented care plans for patient treatment after assessing physician medical regimens.
- Administered different therapies and medications in line with physician orders and treatment plan.
- Sustained quality standards by performing routine medication audits and upholding internal and industry best practices.
- Delivered high level of quality care to diverse populations while overseeing patient admission and triaging based on acuity and appropriate department admission.
Education
Bachelor of Science - Bachelor of Science in Nursing- RN
Western Governors University
Salt Lake City, UT 01.2015 - 07.2017
Associate of Science - Associate of Science in Nursing - RN
North Idaho College
Coeur D'alene, ID 09.2007 - 06.2008
LPN - LPN
North Idaho College
Coeur D'alene, ID 09.2005 - 01.2006
Skills
Ambulatory Care
Staff leadership
Utilization review
Patient education and advocacy
Electronic charting expertise and Audit
Quality assurance
Regulatory compliance
Policy Adherence, Review, and Creation
Patient Throughput and Efficiency
Acute care expertise
Strong clinical judgment
Software
EPIC
Excel
Timeline
Medical/Surgical Nurse
Providence Sacred Heart Medical Center
01.2021 - Current
Bachelor of Science - Bachelor of Science in Nursing- RN
Western Governors University
01.2015 - 07.2017
Assistant Nurse Manager
Sacred Heart Medical Center
07.2013 - 01.2021
Emergency Room Nurse
Sacred Heart Medical Center
06.2011 - 02.2013
Float Pool Staff Nurse
Sacred Heart Medical Center
04.2009 - 06.2011
Associate of Science - Associate of Science in Nursing - RN
North Idaho College
09.2007 - 06.2008
LPN - LPN
North Idaho College
09.2005 - 01.2006